Korean-Speaking IT Service Desk Analyst - Onsite QC

Stark Asia Solutions Inc.; Quezon City; On-site; PHP 1,141,000 - 1,367,000; Full time

Benefits offered by this job

Night differential pay

Day 1 HMO coverage

Career growth opportunities

Job summary

Stark Asia Solutions Inc. is hiring an IT Service Desk Analyst for onsite work in Quezon City. You will provide first-level support to Korean-speaking and global end-users, troubleshoot hardware and software issues, and log tickets in ITSM systems while adhering to SLAs.

The role requires strong language skills in Korean and English, plus at least 1 year in an international IT helpdesk or service desk environment. Onsite work is expected in Quezon City with growth opportunities.

Qualifications

• High School graduate required.
• Fluency in Korean and English (written and spoken).
• At least 1 year in an international IT service desk or helpdesk role.

Responsibilities

• Provide first-level technical support to Korean-speaking and global end-users.
• Log and track tickets in ITSM systems, meeting SLAs.
• Troubleshoot hardware and software issues and escalate when needed.
• Maintain MIS and resolution logs, update stakeholders, and seek process improvements.

Skills

Korean language

English language

Customer service

Education

High School diploma

Tools

ITSM systems

Job description

Stark Asia Solutions Inc. is hiring an IT Service Desk Analyst for onsite work in Quezon City. You will provide first-level support to Korean-speaking and global end-users, troubleshoot hardware and software issues, and log tickets in ITSM systems while adhering to SLAs.

The role requires strong language skills in Korean and English, plus at least 1 year in an international IT helpdesk or service desk environment. Onsite work is expected in Quezon City with growth opportunities.