Korean ITSD / Technical Support | Hybrid Setup & Day/Midshift

Private Advertiser; Quezon City; Hybrid; PHP 1,004,000 - 1,277,000; Full time

Job summary

Private Advertiser in Quezon City is hiring a Korean-English bilingual IT Service Desk L1 to provide frontline technical support for global users. You will handle end-user concerns across phone, email, and chat while ensuring timely resolution and SLA adherence.

The role requires strong communication in Korean and English, familiarity with ITSM tools, and remote support basics. Hybrid setup, day/mid shifts, and ASAP start are offered.

Qualifications

• Fluent in Korean and English (spoken and written).
• Strong communication and customer service skills.
• Experience in IT Service Desk/Helpdesk is preferred.
• Familiarity with remote support tools and ITSM platforms is an advantage.
• Amenable to working onsite and on a shifting schedule.

Responsibilities

• Serve as the first point of contact via phone, email, and chat.
• Troubleshoot hardware, software, OS, and basic network issues.
• Provide remote desktop support to end users.
• Log and track incidents using ITSM tools.
• Escalate complex issues as needed.
• Ensure SLA compliance and high customer satisfaction.

Skills

Korean language

English language

Customer service

Communication skills

Tools

ITSM tools

Remote support tools

Job description

Compensation & Work Details

• Basic Pay: Up to ₱30,000

• Language Premium: Up to ₱80,000

• Maximum package: Up to ₱114,400

• Work Setup: Hybrid Setup!

• Shift: Dayshift / Midshift

• Location: Quezon City

Role Overview

• We are hiring Korean-English bilingual IT Service Desk L1 professionals to provide frontline technical support to global users.

• This role will handle end-user concerns across multiple channels and ensure timely resolution aligned with SLA requirements.

Key Responsibilities:

• Serve as the first point of contact via phone, email, and chat

• Troubleshoot hardware, software, OS, and basic network issues

• Provide remote desktop support to end users

• Log and track incidents using ITSM tools

• Escalate complex issues as needed

• Ensure SLA compliance and high customer satisfaction

Qualifications:

• Fluent in Korean and English (spoken and written)

• Strong communication and customer service skills

• Experience in IT Service Desk/Helpdesk is preferred

• Familiarity with remote support tools and ITSM platforms is an advantage

• Amenable to working onsite and on a shifting schedule

• Experience, as long as they demonstrate strong communication skills both in Korean and English, willingness to learn, and adaptability in a fast-paced environment.

• Amenable to work onsite in Quezon City

• Can start ASAP