IT Service Desk Analyst — Fast-Paced Tech Support

Bastion Payment Systems; Makati; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Health and wellbeing initiatives

Work-life balance

Job summary

Bastion Payment Systems in Makati is seeking a proactive professional for a service-oriented role. You will monitor systems, respond to alerts, and communicate processing issues across the organization. The job involves resolving technical issues, collaborating with Bastion teams, and submitting reports.

Fresh graduates are welcome, with shifting schedules and a base in Salcedo, Makati. The role offers opportunities for growth within a dynamic payments environment focused on security,

Qualifications

• Bachelor’s/College degree in Business, Communication Arts, Computer Science, IT, or equivalent.
• Open to fresh graduates.
• Experience in Customer Service or Helpdesk is a plus.
• Willing to work shifting schedules and be based in Salcedo, Makati.

Responsibilities

• Monitor systems and respond to alerts.
• Communicate enterprise-wide processing issues and post-incident reports.
• Resolve technical issues, elevate when needed.
• Collaborate with technical teams within Bastion, Inc.
• Build strong inter-departmental relationships.
• Submit reports, propose projects and analytics.
• Contribute to sales when applicable.
• Perform other tasks as assigned.

Skills

Customer service

Helpdesk

Communication

Teamwork

Education

Bachelor’s degree or equivalent

Tools

Monitoring Tools

Ticketing Tools

CMS

VOIP

Job description

Bastion Payment Systems in Makati is seeking a proactive professional for a service-oriented role. You will monitor systems, respond to alerts, and communicate processing issues across the organization. The job involves resolving technical issues, collaborating with Bastion teams, and submitting reports.

Fresh graduates are welcome, with shifting schedules and a base in Salcedo, Makati. The role offers opportunities for growth within a dynamic payments environment focused on security,