IT Service Desk

Bastion Payment Systems; Makati; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Health and wellbeing initiatives

Work-life balance

Job summary

Bastion Payment Systems in Makati is seeking a proactive professional for a service-oriented role. You will monitor systems, respond to alerts, and communicate processing issues across the organization. The job involves resolving technical issues, collaborating with Bastion teams, and submitting reports.

Fresh graduates are welcome, with shifting schedules and a base in Salcedo, Makati. The role offers opportunities for growth within a dynamic payments environment focused on security,

Qualifications

• Bachelor’s/College degree in Business, Communication Arts, Computer Science, IT, or equivalent.
• Open to fresh graduates.
• Experience in Customer Service or Helpdesk is a plus.
• Willing to work shifting schedules and be based in Salcedo, Makati.

Responsibilities

• Monitor systems and respond to alerts.
• Communicate enterprise-wide processing issues and post-incident reports.
• Resolve technical issues, elevate when needed.
• Collaborate with technical teams within Bastion, Inc.
• Build strong inter-departmental relationships.
• Submit reports, propose projects and analytics.
• Contribute to sales when applicable.
• Perform other tasks as assigned.

Skills

Customer service

Helpdesk

Communication

Teamwork

Education

Bachelor’s degree or equivalent

Tools

Monitoring Tools

Ticketing Tools

CMS

VOIP

Job description

Duties & Responsibilities

• Monitor systems and respond to alerts
• Communicate enterprise-wide processing issues and post-incident reports
• Resolve technical issues, elevate when needed
• Collaborate with technical teams within Bastion, Inc.
• Build strong inter-departmental relationships
• Submit reports, propose projects and analytics
• Contribute to sales when applicable
• Perform other tasks as assigned

Qualifications

• Bachelor’s/College degree in Business, Communication Arts, Computer Science, IT, or equivalent
• Open to fresh graduates
• Experience in Customer Service or Helpdesk is a plus
• Willing to work shifting schedules and be based in Salcedo, Makati

Competencies Required

• Familiarity with MS Office (for fresh grads)
• Technical experience with Monitoring Tools, Ticketing Tools, CMS, VOIP (for experienced applicants)
• Strong communication skills, customer service orientation, and teamwork
• Ability to work under pressure and meet SLAs

What we offer

At Bastion, we are committed to fostering a positive, inclusive, and supportive work environment. Our benefits package includes competitive remuneration, opportunities for career development, and a range of health and wellbeing initiatives. We value work-life balance to support our employees' needs.

About us

Bastion is a leading provider of innovative payment solutions for businesses of all sizes. With a strong focus on security, reliability, and customer service, we are dedicated to empowering our clients to grow and succeed in the digital economy. Join our dynamic team and be a part of our exciting journey as we continue to push the boundaries of payment technology.

About us

Bastion Payment Systems is a leading provider of innovative payment solutions for businesses in the Philippines. With a strong focus on customer service and technological innovation, we have established a reputation for delivering reliable and secure payment processing services to our clients. Our team of dedicated professionals is committed to providing the best possible experience for our customers, and we are constantly exploring new ways to enhance our offerings.