IT Service Desk Specialist — Fast, Friendly Tech Support

eBiZolution Incorporated

Makati

Presencial

PHP 300 000 - 600 000

Tempo integral

Há 5 dias

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Resumo da oferta

eBiZolution Incorporated is seeking a Service Desk professional in Metro Manila to provide first-level technical support, manage incidents and service requests, and ensure timely resolution within SLAs. The role emphasizes strong communication and customer service skills and a collaborative approach to meet service targets.

The ideal candidate has a relevant degree or diploma and at least three years of IT service desk experience, with a focus on maintaining accurate incident records and

Qualificações

Relevant degree, diploma, or equivalent professional experience.
Three years of IT service desk/helpdesk experience.
Strong communication, problem-solving, and customer service skills.
Ability to work collaboratively and meet established service targets.

Responsabilidades

Provide first-level technical support and troubleshoot hardware, software, and system-related issues
Receive, document, prioritize, and resolve service requests and incidents
Escalate unresolved issues to the appropriate technical teams
Monitor service performance and ensure compliance with SLAs and quality standards
Maintain accurate records of incidents, service requests, and resolutions
Support continuous improvement of service desk processes and customer satisfaction

Conhecimentos

Communication

Problem-solving

Customer service

Formação académica

Relevant degree/diploma

Descrição da oferta de emprego

The ideal candidate has a relevant degree or diploma and at least three years of IT service desk experience, with a focus on maintaining accurate incident records and

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