Service Desk Analyst – Managed IT Services

IT by Design Philippines Inc.

Philippines

On-site

PHP 335,000 - 446,000

Full time

5 days ago

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Benefits offered by this job

Night differential

Health insurance

Life insurance

Transportation service provided

Company events and employee activities

Job summary

IT by Design Philippines Inc. is seeking an IT Service Desk Analyst to join our Service Delivery team. You will provide frontline technical support to global users, troubleshoot issues, and document resolutions.

This role requires night shifts and 100% onsite work at BGC, Taguig, with opportunities to work with international clients. The ideal candidate has 1 year and 9 months of relevant experience, strong communication skills, and knowledge of Windows, Microsoft 365, Active Directory, and

Qualifications

At least 1 year and 9 months of experience in IT Service Desk, Helpdesk, Technical Support, or a similar role.
Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts.
Strong verbal and written communication skills.
Customer-focused approach with good problem-solving abilities.
Organized, dependable, and comfortable working in a fast-paced environment.
Willing to work night shift.
Willing to work 100% onsite in BGC, Taguig.
ITIL or CompTIA certifications are an advantage but not required.

Responsibilities

Serve as the first point of contact for users needing IT assistance via phone, email, and ticketing systems.
Troubleshoot and resolve hardware, software, and basic network-related issues.
Provide technical support to users across different locations and time zones.
Document incidents, troubleshooting steps, and resolutions accurately.
Escalate issues that require advanced technical assistance.
Follow established processes and meet service level expectations.
Deliver professional and customer-focused support throughout interactions.

Skills

Windows operating systems

Microsoft 365

Active Directory

Networking basics

Verbal and written communication

Customer-focused

Organized and dependable

Night shift

On-site at BGC, Taguig

ITIL/CompTIA knowledge

Job description

Build Your IT Career with Global Exposure

Are you an IT professional who enjoys troubleshooting, helping users, and solving technical issues?

IT by Design is looking for an IT Service Desk Analyst to join our Service Delivery team and provide frontline technical support to global users. This is an opportunity to work with international clients, gain hands‑on experience across different IT environments, and strengthen your technical support career.

What You’ll Do

Serve as the first point of contact for users needing IT assistance through phone, email, and ticketing systems
Troubleshoot and resolve hardware, software, and basic network-related issues
Provide technical support to users across different locations and time zones
Document incidents, troubleshooting steps, and resolutions accurately
Escalate issues that require advanced technical assistance
Follow established processes and meet service level expectations
Deliver professional and customer-focused support throughout each interaction

What We’re Looking For

At least 1 year and 9 months of experience in IT Service Desk, Helpdesk, Technical Support, or a similar role
Working knowledge of:
- Windows operating systems
- Microsoft 365
- Active Directory
- Basic networking concepts
Strong verbal and written communication skills
Customer-focused approach with good problem-solving abilities
Organized, dependable, and comfortable working in a fast‑paced environment
Willing to work night shift
Willing to work 100% onsite in BGC, Taguig
IT certifications such as ITIL or CompTIA are an advantage but not required