IT Service Associate - Infrastructure & Client Experience

RCBC; Muntinlupa; On-site; PHP 420,000 - 900,000; Full time

Job summary

RCBC in Metro Manila seeks a role responsible for planning, organizing, and executing IT infrastructure and systems per bank standards and regulatory requirements. This includes managing IT operations, supporting and maintaining existing applications, and developing new technical solutions.

You will ensure service standards, assist in process improvements and technology implementations across branch systems, and engage with clients to deliver excellent customer service, while handling

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and time management.

Responsibilities

• Ensure efficiency on par with the Business Center's Service Standards.
• Support in process improvement and technology implementation on all systems used in the branch and implement accordingly.
• Engage with clients to offer excellent customer service and experience.
• Perform administrative functions in a systematic manner.

Skills

IT infrastructure planning

Operations management

Customer service

Time management

Education

4-year degree

Job description

RCBC in Metro Manila seeks a role responsible for planning, organizing, and executing IT infrastructure and systems per bank standards and regulatory requirements. This includes managing IT operations, supporting and maintaining existing applications, and developing new technical solutions.

You will ensure service standards, assist in process improvements and technology implementations across branch systems, and engage with clients to deliver excellent customer service, while handling