IT Recruitment Engagement Specialist — US Hours

Pontoon Solutions; Taguig; On-site; PHP 446,400 - 781,200; Full time

Job summary

A leading company in the recruitment sector is seeking an Engagement Coordinator based in Taguig, Philippines. The role involves providing customer service for various Vendor Management Software solutions as well as maintaining communication with clients and stakeholders. The ideal candidate should have a Bachelor’s Degree and 3+ years of experience in IT recruitment or a related field, exhibiting strong communication and customer service skills. This position offers an exciting opportunity to work in a dynamic environment with a focus on technology.

Qualifications

• Bachelor’s Degree required.
• 3+ years in IT recruitment or 5+ years in other fields.
• Hands-on recruitment experience necessary.

Responsibilities

• Provide customer service to internal team members and clients for VMS solutions.
• Maintain requisition review and entry using VMS technology.
• Report to immediate Manager/Lead at regular intervals.

Skills

Effective verbal and written communication skills

Strong customer service skills

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Office

VMS Tool

SAP

Oracle

Data and Analytics

Enterprise architectures

Job description

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Engagement Coordinator (US Hours) - IT Recruitment

Taguig, Philippines

Job ID: 12163

SUMMARY:

The Engagement Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. The Engagement Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients. Responsibilities may include requisition review, entry and maintenance using VMS technology, CM system and other systems as required. Works under general supervision.

MAIN RESPONSIBILITIES:

• Working experience with any VMS Tool.
• Resume Qualifications.
• Meet SLA’s as per the program.
• Reporting to the immediate Manager/Lead at every interval.
• Need to be strong with Technology knowledge – Testing, SAP, Oracle, Data and Analytics and Enterprise architectures.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:

• APAC: Bachelor’s Degree

Experience:

• Hands-on recruitment experience, if in IT minimum 3+ years in recent years, and if not minimum 5+ years’ experience is a must.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships through strong customer service skills.
• Proven ability to work in a fast-paced and dynamic environment.
• Possess strong attention to detail.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

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