Engagement Coordinator (US Hours) - IT Recruitment

Pontoon Solutions; Taguig; On-site; PHP 446,400 - 781,200; Full time

Job summary

A leading company in the recruitment sector is seeking an Engagement Coordinator based in Taguig, Philippines. The role involves providing customer service for various Vendor Management Software solutions as well as maintaining communication with clients and stakeholders. The ideal candidate should have a Bachelor’s Degree and 3+ years of experience in IT recruitment or a related field, exhibiting strong communication and customer service skills. This position offers an exciting opportunity to work in a dynamic environment with a focus on technology.

Qualifications

• Bachelor’s Degree required.
• 3+ years in IT recruitment or 5+ years in other fields.
• Hands-on recruitment experience necessary.

Responsibilities

• Provide customer service to internal team members and clients for VMS solutions.
• Maintain requisition review and entry using VMS technology.
• Report to immediate Manager/Lead at regular intervals.

Skills

Effective verbal and written communication skills

Strong customer service skills

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Office

VMS Tool

SAP

Oracle

Data and Analytics

Enterprise architectures

Job description

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Engagement Coordinator (US Hours) - IT Recruitment

Taguig, Philippines

Job ID: 12163

SUMMARY:

The Engagement Coordinator provides front-line customer service to internal team members, clients, vendors, and users for various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to end users. The Engagement Coordinator works with all parties within the Center of Excellence for problem resolution and must respond professionally while exhibiting strong customer service orientation when dealing with external clients. Responsibilities may include requisition review, entry, and maintenance using VMS technology, CM system, and other systems as required. Works under general supervision.

MAIN RESPONSIBILITIES:

• Experience with any VMS Tool.
• Resume qualifications.
• Meet SLAs as per the program.
• Report to the immediate Manager/Lead at regular intervals.
• Strong technology knowledge – Testing, SAP, Oracle, Data and Analytics, and Enterprise architectures.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:

• APAC: Bachelor’s Degree

Experience:

• Hands-on recruitment experience, with at least 3+ years in IT or 5+ years in other fields.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective verbal and written communication skills.
• Ability to establish and maintain effective working relationships with strong customer service skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

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