IT Program Excellence Manager

Home Credit Philippines; Philippines; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Permanent dayshift

Hybrid work setup

Bonus up to 50%

HMO from day one

Dependents coverage

Mental health support

Wellness leave

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking an IT Program Excellence Manager to oversee vendor performance across multiple programs and delivery channels. You will ensure external partners meet contractual, operational, and quality expectations while driving continuous improvement and accountability.

The role requires strong governance, vendor management, and performance analytics to enable high-quality delivery outcomes across business units and executive leadership.

Qualifications

• 8+ years of program/project management experience with vendor/supplier management.
• Proven experience managing multi-vendor environments across diverse delivery channels.
• Strong understanding of contract governance, SLA/KPI frameworks, and performance management models.
• Experience in large-scale, matrixed organizations with complex delivery ecosystems.
• Certifications such as PMP, PgMP, PRINCE2, ITIL or equivalent preferred.
• Excellent communication with business teams; translate requirements to technical solutions.
• Broad knowledge of IT technologies, platforms, and trends.
• Vendor management expertise; governance and performance optimization.
• Program leadership for complex cross-functional programs.

Responsibilities

• Lead end-to-end vendor performance governance across programs and delivery channels.
• Define, monitor, and manage KPIs, SLAs, OLAs, and scorecards.
• Conduct regular performance reviews; identify gaps and remediation with vendors.
• Ensure vendor compliance with contracts, quality standards, and policies.
• Manage portfolio of vendor-led programs/projects with alignment to strategy.
• Establish governance rhythms (QBRs, MBRs) across vendors.
• Drive continuous improvement to enhance delivery efficiency, quality, and cost.
• Use analytics to inform decisions and optimize performance.
• Interface between internal stakeholders and vendors; report program health.

Skills

Vendor management

Program governance

Performance analytics

Multi-vendor management

Contract governance

Stakeholder management

Data-driven decisions

Negotiation

Communication

Risk management

Education

PMP

PgMP

PRINCE2

ITIL

Job description

About The Job

Highly driven and strategic

Highly driven and strategic IT Program Excellence Manager to oversee and optimize vendor delivery performance across multiple programs and delivery channels. This role is responsible for ensuring that external partners meet contractual, operational, and quality expectations while driving continuous improvement, accountability, and alignment with business objectives.

The ideal candidate combines strong program governance, vendor management expertise, and performance analytics to enable consistent, high-quality delivery outcomes.

What You’ll Do

Vendor Performance Management

• Lead end-to-end vendor performance governance across multiple programs and delivery channels (e.g., digital, infrastructure, application delivery, shared services, etc.).


• Define, monitor, and manage KPIs, SLAs, OLAs, and scorecards to evaluate vendor performance.


• Conduct regular performance reviews, identify gaps, and drive remediation plans with vendors.


• Ensure vendor compliance with contractual obligations, quality standards, and organizational policies.

Program & Project Oversight

• Manage a portfolio of vendor-led programs/projects, ensuring alignment with strategic priorities and delivery timelines.


• Establish consistent operating rhythms (QBRs, MBRs, governance forums) across all vendor engagements.


• Proactively identify risks, dependencies, and issues across portfolios and implement mitigation strategies.

Delivery Excellence & Continuous Improvement

• Drive continuous improvement initiatives to enhance vendor delivery efficiency, quality, and cost effectiveness.


• Standardize processes, tools, and reporting frameworks across vendors and delivery channels.


• Leverage data analytics and insights to inform decision-making and optimize performance.

Stakeholder Management

• Act as the primary interface between internal stakeholders (e.g., business units, PMOs, procurement, finance) and vendors.


• Build strong relationships with senior vendor stakeholders to ensure alignment and accountability.


• Communicate program health, risks, and performance insights to executive leadership.

Commercial & Contractual Governance

• Partner with procurement and legal teams to support vendor selection, onboarding, and contract negotiations.


• Monitor commercial performance, including cost, invoicing, and value realization.


• Ensure adherence to governance frameworks, commercial terms, and audit requirements.

Risk & Compliance Management

• Identify and manage vendor-related risks, including delivery, operational, and compliance risks.


• Ensure vendors meet security, regulatory, and organizational compliance standards.


• Drive escalation management and resolution for critical delivery issues.

What You Need To Have

• 8+ years of experience in program/project management , with strong exposure to vendor or supplier management .


• Proven experience managing multi-vendor environments across diverse delivery channels.


• Strong understanding of contract governance, SLA/KPI frameworks, and performance management models .


• Experience in large-scale, matrixed organizations with complex delivery ecosystems.


• Certifications preferred: PMP, PgMP, PRINCE2, ITIL, or equivalent.


• Very good knowledge of the area of the team responsibility, provides conceptual solution to the team members.


• Very good in communication with business teams, skilled in transformation of business requirements to the technical solution.


• Overview of IT technologies, platforms, best practices and trends.


• Vendor Management Expertise – Deep understanding of vendor lifecycle, governance, and performance optimization.


• Program Leadership – Ability to manage complex, cross-functional programs with multiple stakeholders.


• Analytical & Data-Driven – Strong ability to interpret performance data and generate actionable insights.


• Communication & Influence – Excellent stakeholder management and executive communication skills.


• Negotiation & Commercial Acumen – Ability to balance cost, quality, and value in vendor engagements.


• Problem-Solving Mindset – Proactive, solution-oriented approach to resolving performance challenges.

Job Perks You'll Enjoy

• Permanent dayshift schedule


• Hybrid Work Set Up


• Up to 50% variable performance-based bonus


• HMO on Day 1 and HMO dependents coverage including same-sex partners


• Access to mental health and wellness partners


• Wellness Leaves and Birthday Leave


• Internal career mobility options


• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.