IT Operations Support Associate l Fresh Grads Welcome l Up to 30k l Pasig

Metacom Careers; Pasig; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Full-time employment

Onsite work in Pasig

Job summary

Metacom Careers in Pasig is hiring an IT Operations Support Associate, welcoming fresh graduates to start a career in IT operations and technical support. The role is onsite with a shifting schedule, offering daily tasks in monitoring systems and handling incidents.

The ideal candidate is a college graduate with basic IT knowledge, strong problem solving, and good English communication to collaborate with IT teams and document resolutions. This is a full-time opportunity with growth potential.

Qualifications

• College graduate; IT-related courses are an advantage.
• Fresh graduates welcome to apply.
• No prior BPO experience required.
• Basic computer skills and familiarity with common IT systems.
• Good analytical, troubleshooting, and problem-solving skills.
• Good English communication skills.
• Strong attention to detail and willingness to learn.
• Willing to work onsite in Pasig on a shifting schedule.

Responsibilities

• Monitor IT systems and assist with day-to-day operational support.
• Respond to technical issues and service requests.
• Perform basic troubleshooting and help identify possible system issues.
• Assist with system monitoring, incident reporting, and issue documentation.
• Coordinate with relevant IT teams to resolve technical concerns.
• Maintain accurate records of incidents, requests, and resolutions.
• Follow established IT procedures and operational guidelines.
• Escalate complex issues to the appropriate technical team.

Skills

English communication

Analytical thinking

Troubleshooting

Basic IT knowledge

Willingness to learn

Education

College graduate

Tools

IT systems familiarity

Job description

IT Operations Support Associate | Fresh Grads Welcome | Up to ₱30K | Pasig

Metacom Careers is hiring an IT Operations Support Associate in Pasig!

If you're a fresh graduate looking to start your career in IT, this could be your opportunity to gain valuable experience in technical operations and support. No prior BPO experience is required, making this a great opportunity for aspiring IT professionals who are eager to learn and grow.

Starting your career in IT operations may feel overwhelming, especially if you have limited hands‑on experience. You might be wondering:

• “Can I apply even if I'm a fresh graduate?”
• “What if I have limited IT work experience?”
• “Will I have the opportunity to learn new technical skills?”
• “Can this role help me build a long‑term career in IT?”

You don't need years of experience to take the first step. With a willingness to learn, basic computer knowledge, and a problem‑solving mindset, you can begin developing the skills needed for a career in IT operations and support.

Job Details

• Position: IT Operations Support Associate
• Work Location: Pasig
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Salary: Up to ₱30,000
• Experience: Fresh Graduates Welcome
• Education: College Graduate

Responsibilities

• Monitor IT systems and assist with day‑to‑day operational support
• Respond to technical issues and service requests
• Perform basic troubleshooting and help identify possible system issues
• Assist with system monitoring, incident reporting, and issue documentation
• Coordinate with relevant IT teams to resolve technical concerns
• Maintain accurate records of incidents, requests, and resolutions
• Follow established IT procedures and operational guidelines
• Escalate complex issues to the appropriate technical team

Qualifications

• College graduate; IT-related courses are an advantage
• Fresh graduates are welcome to apply
• No prior BPO experience required
• Basic computer skills and familiarity with common IT systems
• Good analytical, troubleshooting, and problem‑solving skills
• Good English communication skills
• Strong attention to detail and willingness to learn
• Willing to work onsite in Pasig on a shifting schedule

Benefits

• Competitive salary package of up to ₱30,000
• Opportunity to start a career in IT operations
• Gain practical technical support and troubleshooting experience
• Develop problem‑solving and system monitoring skills
• Career development opportunities
• Full-time employment

Why Join Metacom Careers?

• Fresh‑graduate friendly — take your first step into the IT industry
• Build valuable skills — gain experience in IT operations and technical support
• Grow professionally — develop skills that can support your long‑term IT career
• Explore career opportunities — gain exposure to IT systems, incident management, and operational processes