IT Ops Support Associate: Fresh Grads Welcome (Pasig)

Metacom Careers; Pasig; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Full-time employment

Onsite work in Pasig

Job summary

Metacom Careers in Pasig is hiring an IT Operations Support Associate, welcoming fresh graduates to start a career in IT operations and technical support. The role is onsite with a shifting schedule, offering daily tasks in monitoring systems and handling incidents.

The ideal candidate is a college graduate with basic IT knowledge, strong problem solving, and good English communication to collaborate with IT teams and document resolutions. This is a full-time opportunity with growth potential.

Qualifications

• College graduate; IT-related courses are an advantage.
• Fresh graduates welcome to apply.
• No prior BPO experience required.
• Basic computer skills and familiarity with common IT systems.
• Good analytical, troubleshooting, and problem-solving skills.
• Good English communication skills.
• Strong attention to detail and willingness to learn.
• Willing to work onsite in Pasig on a shifting schedule.

Responsibilities

• Monitor IT systems and assist with day-to-day operational support.
• Respond to technical issues and service requests.
• Perform basic troubleshooting and help identify possible system issues.
• Assist with system monitoring, incident reporting, and issue documentation.
• Coordinate with relevant IT teams to resolve technical concerns.
• Maintain accurate records of incidents, requests, and resolutions.
• Follow established IT procedures and operational guidelines.
• Escalate complex issues to the appropriate technical team.

Skills

English communication

Analytical thinking

Troubleshooting

Basic IT knowledge

Willingness to learn

Education

College graduate

Tools

IT systems familiarity

Job description

Metacom Careers in Pasig is hiring an IT Operations Support Associate, welcoming fresh graduates to start a career in IT operations and technical support. The role is onsite with a shifting schedule, offering daily tasks in monitoring systems and handling incidents.

The ideal candidate is a college graduate with basic IT knowledge, strong problem solving, and good English communication to collaborate with IT teams and document resolutions. This is a full-time opportunity with growth potential.