Entry-Level IT Support Specialist — Fresh Graduates (Pasig)

Metacom Careers; Pasig; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers in Pasig City is hiring an IT Support Specialist for a voice-based technical support account. Fresh graduates are welcome to apply and no prior call center experience is required, with paid training and hands-on learning to build your technical knowledge and customer service skills.

You'll join a structured program onsite in Pasig, with a shifting schedule, and responsibilities include answering inbound calls, troubleshooting basic hardware and software issues, guiding customers

Qualifications

• Fresh graduates may apply and no prior call center experience is required.
• Good English communication skills.
• Willing to learn technical systems and troubleshooting procedures.
• Ability to explain technical information clearly to customers.
• Willing to work onsite in Pasig City and on a shifting schedule.

Responsibilities

• Answer inbound customer calls and assist with technical concerns
• Identify and troubleshoot basic hardware, software, connectivity, and account-related issues
• Guide customers through step-by-step troubleshooting procedures
• Provide clear instructions and technical information to customers
• Assist with device, system, and service-related concerns
• Document reported issues, troubleshooting steps, and resolutions accurately
• Escalate complex technical problems to the appropriate support team
• Follow established troubleshooting procedures and security guidelines
• Meet quality, productivity, and customer satisfaction targets

Skills

English communication

Problem-solving

Willingness to learn

Customer service

Education

College Graduate

Job description

Metacom Careers in Pasig City is hiring an IT Support Specialist for a voice-based technical support account. Fresh graduates are welcome to apply and no prior call center experience is required, with paid training and hands-on learning to build your technical knowledge and customer service skills.

You'll join a structured program onsite in Pasig, with a shifting schedule, and responsibilities include answering inbound calls, troubleshooting basic hardware and software issues, guiding customers