Customer Support Specialist — On-site Pasig, Training & HMO

Metacom Careers; Pasig; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is hiring for an on-site Fresh Graduate/Student role in Pasig. The position involves providing excellent customer service via phone, email, and chat, resolving inquiries, and documenting interactions in the system.

You will assist in scheduling appointments and coordinating follow-ups while collaborating with the team to enhance service delivery. This entry-level role suits fresh graduates with a Bachelor’s degree or equivalent experience, offering growth through training and

Qualifications

• Bachelor's degree or equivalent experience.
• 0–2 years experience.
• Strong call centre & customer service skills.
• Proficiency in English.
• Excellent scheduling and organizational skills.
• Strong interpersonal skills and team orientation.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and issues promptly and effectively.
• Document customer interactions accurately in the system.
• Assist in scheduling appointments and managing follow-ups.
• Collaborate with team to improve service delivery and satisfaction.

Skills

Call centre experience

Customer service

English proficiency

Scheduling

Organization

Teamwork

Problem solving

Education

Bachelor's degree

Job description

Metacom Careers is hiring for an on-site Fresh Graduate/Student role in Pasig. The position involves providing excellent customer service via phone, email, and chat, resolving inquiries, and documenting interactions in the system.

You will assist in scheduling appointments and coordinating follow-ups while collaborating with the team to enhance service delivery. This entry-level role suits fresh graduates with a Bachelor’s degree or equivalent experience, offering growth through training and