IT Operations Support Specialist

Concentrix Corporation; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

Concentrix Corporation in Makati City seeks a Technical Representative, IT Operations (TCF) to provide basic system-level support for a multi-user environment. The role involves hardware/software upgrades, telephony support, and routine inventory reporting for site security and operation teams.

You will perform backups for onsite servers, ensure malware and patch updates, and participate in regular meetings with management to align on service delivery and security standards.

Qualifications

• Basic system-level support for multi-user operating systems

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide basic telephony support for installation and troubleshooting of telephone sets and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagements as required by Situation Management
• Prepare and submit reports of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Ensure antivirus definitions and Microsoft patches are updated as per Desktop Engineering
• Perform backups for onsite servers and complete mandatory training on time
• Conduct regular 1:1 meetings with the direct manager and direct reports

Job description

Concentrix Corporation in Makati City seeks a Technical Representative, IT Operations (TCF) to provide basic system-level support for a multi-user environment. The role involves hardware/software upgrades, telephony support, and routine inventory reporting for site security and operation teams.

You will perform backups for onsite servers, ensure malware and patch updates, and participate in regular meetings with management to align on service delivery and security standards.