IT Operations Specialist — Tech-Powered Support

Concentrix

Quezon City

On-site

PHP 240,000 - 420,000

Full time

5 days ago

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Job summary

Concentrix is seeking a Technical Representative, IT Operations (TCF) in Quezon City to support multi-user operating systems, hardware and software tools, including installation, configuration, and maintenance. You will work within established procedures under moderate supervision, coordinating with engineering teams, performing upgrades, backups, antivirus updates, and daily reporting.

This full-time on-site role offers training, regular one-on-one meetings with your manager, and the chance to

Qualifications

Experience in technical support for multi-user environments.
Ability to work with hardware and software troubleshooting.
Familiar with telephony equipment and voice mail systems.
Good documentation and reporting skills.
Comfort with following established procedures and training.

Responsibilities

Coordinate as smart hands with portfolio and engineering teams.
Provide telephony support for installation and troubleshooting on telephone sets and voice mailboxes.
Perform hardware and software upgrades to peripheral equipment.
Attend break/fix engagements as required by Situation Management.
Prepare, maintain and submit inventory reports by site and system.
Perform site maintenance and safety checks of assigned equipment.
Ensure antivirus definitions and Microsoft patches are updated as directed.
Perform backups for onsite servers and technologies.
Complete all assigned, mandatory training within the timeframe provided.
Conduct or participate in regular 1:1 meetings with manager and/or direct reports.