IT Operations Specialist – Hands-on Tech & Telephony

cnx; Makati; On-site; PHP 320,000 - 520,000; Full time

Job summary

Concentrix is hiring a Technical Representative, IT Operations (TCF) in Makati City. The role provides basic system-level support for multi-user environments, handling hardware, software, and telephony tasks, with opportunities to work across IT, security, and engineering functions.

You will coordinate with portfolio teams, perform uptime maintenance, and ensure antivirus and patches are current. This is a full-time position in a dynamic global technology services company with award-winning

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Performs backup for the onsite servers

Job description

Concentrix is hiring a Technical Representative, IT Operations (TCF) in Makati City. The role provides basic system-level support for multi-user environments, handling hardware, software, and telephony tasks, with opportunities to work across IT, security, and engineering functions.

You will coordinate with portfolio teams, perform uptime maintenance, and ensure antivirus and patches are current. This is a full-time position in a dynamic global technology services company with award-winning