IT Operations Lead - 4-Day Week, Onsite Legazpi

Intelligent Outsourcing, Inc.; Albay; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health Card upon hiring

HMO Coverage for dependent upon normal

Paid Vacation Leaves

Paid Sick Leaves

Work-Life balance

Job summary

Intelligent Outsourcing, Inc. is seeking an IT Supervisor to oversee our Legazpi City support operations and lead a skilled helpdesk team in a fast-paced environment.

This on-site, full-time role focuses on delivering strong IT service delivery and continuous improvement across processes. You will manage end-user support, networks, security, and vendor coordination while driving IT excellence and effective incident handling across time zones.

Qualifications

• 4-5 years of experience in service/help desk management.
• Strong hands-on troubleshooting across Windows and Microsoft 365.
• Exposure to security operations, including IAM and endpoint protection.
• Solid ticket management discipline and documentation practices.
• Experience coordinating with vendors and site/network changes (ISPs, UniFi).
• Excellent communication, able to engage stakeholders across time zones.
• Certifications such as Microsoft Azure/Entra ID and CompTIA Security+ are desirable.

Responsibilities

• Provide first-line support and troubleshooting for end-user hardware and software.
• Maintain and administer networks, servers, and IT infrastructure.
• Implement and monitor security measures to protect systems and data.
• Assist with installation, configuration, and testing of new hardware and software.
• Provide training and ongoing support to employees on IT systems.
• Collaborate with cross-functional teams to resolve tech issues.
• Maintain records of IT activities, incidents, and resolutions.
• Stay updated with emerging technologies and best practices.
• Demonstrate proficiency in M365 and Entra administration, including tenant setup and security configurations.

Skills

Help desk leadership

Windows troubleshooting

Microsoft 365 administration

Identity & access management

Security operations

Documentation

Stakeholder communication

Tools

ConnectWise Manage

Ubiquiti/UniFi

Job description

Intelligent Outsourcing, Inc. is seeking an IT Supervisor to oversee our Legazpi City support operations and lead a skilled helpdesk team in a fast-paced environment.

This on-site, full-time role focuses on delivering strong IT service delivery and continuous improvement across processes. You will manage end-user support, networks, security, and vendor coordination while driving IT excellence and effective incident handling across time zones.