IT Infrastructure Ops Lead — Enterprise-Scale, 24/7

vCustomer Philippines, Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Growth opportunities

Training programs

Health coverage

Referral rewards

Lead infra initiatives

Global teams

Job summary

Tech Mahindra Philippines is seeking an IT Operations Lead to oversee the design, deployment, and support of the company's IT infrastructure across Cebu and Manila. You will lead onsite and remote teams, ensure SLA compliance, and drive initiatives that keep systems stable and secure.

Role emphasizes leadership, project delivery, and collaboration with global teams, with 24/7 shift coverage and a focus on performance, patching, and uptime.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field; equivalent experience accepted.
• 4–6 years IT support/operations experience; 1–2 years in leadership roles.
• Strong leadership, mentoring, and collaboration skills; effective communication.
• Certifications in ITIL, PMP, Scrum Master or platform-specific credentials are preferred.

Responsibilities

• Oversee hands-on installation, troubleshooting of laptops/desktops; lead onsite and remote teams.
• Maintain SLA and CSAT targets at 99.9% and patch compliance above 95%.
• Manage IT infrastructure stability, datacenter, network resources, and capacity planning.
• Lead projects, plan implementations, and coordinate with procurement and vendors.
• Provide after-hours support; ensure timely reporting and performance reviews.

Skills

Team leadership

Mentoring

Communication

Collaboration

Process improvement

Operational management

Datacenter management

People management

Education

Bachelor's degree in Computer Science/IT

ITIL Certification

PMP / Scrum Master (certified)

Tools

AWS

Microsoft competencies

Job description

Tech Mahindra Philippines is seeking an IT Operations Lead to oversee the design, deployment, and support of the company's IT infrastructure across Cebu and Manila. You will lead onsite and remote teams, ensure SLA compliance, and drive initiatives that keep systems stable and secure.

Role emphasizes leadership, project delivery, and collaboration with global teams, with 24/7 shift coverage and a focus on performance, patching, and uptime.