IT Operations Assistant

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an IT Service Desk/Desktop Support professional to join our user-focused team.

As a first-line resolver you will handle incidents via walk-in, hotline, Teams, remote and on-site support, troubleshoot hardware, software and network issues, configure and maintain laptops and devices, assist with onboarding/offboarding and AV support, and ensure SLA targets while coordinating with global teams.

Qualifications

• Graduate of BS IT, BS Computer Science or related field.
• At least 1 year of experience in IT Service Desk, IT Operations, Desktop Support, Technical Support, or a similar end-user support role (Fresh graduates are also welcome to apply).
• Must be familiar with end-user support, technical troubleshooting, Microsoft 365 Administration, Endpoint Management and IT Service Management.

Responsibilities

• Provide first-line support for incidents and service requests via walk-in, hotline, Teams, remote, and on-site support channels
• Troubleshoot hardware, software, mobile, network, and application-related issues.
• Configure, deploy, maintain, retrieve, and support laptops and end-user devices.
• Support new hire onboarding, employee offboarding, and user access requirements.
• Provide meeting room, AV, webinar, and business event support.
• Ensure timely ticket resolution and SLA compliance while coordinating escalations with global support teams.

Skills

IT Service Desk Experience

Technical Troubleshooting

User Support

End-User Devices

Microsoft 365 Administration

Endpoint Management

IT Service Management

Education

BS IT/ BS Computer Science or related field

Tools

Microsoft 365 Administration

Endpoint Management

ITSM

Job description

Job Responsibilities

1. Provide first-line support for incidents and service requests via walk-in, hotline, Teams, remote, and on-site support channels

2. Troubleshoot hardware, software, mobile, network, and application-related issues.

3. Configure, deploy, maintain, retrieve, and support laptops and end-user devices.

4. Support new hire onboarding, employee offboarding, and user access requirements.

5. Provide meeting room, AV, webinar, and business event support.

6. Ensure timely ticket resolution and SLA compliance while coordinating escalations with global support teams.

Qualifications

• Graduate of BS IT, BS Computer Science or related field
• At least 1 year of experience in IT Service Desk, IT Operations, Desktop Support, Technical Support, or a similar end-user support role (Fresh graduates are also welcome to apply)
• Must be familiar with end-user support, technical troubleshooting, Microsoft 365 Administration, Endpoint Management and IT Service Management