IT Operations Analyst

FDC Misamis Power Corporation; Villanueva; On-site; PHP 240,000 - 360,000; Full time

Job summary

FDC Misamis Power Corporation is seeking an experienced Help Desk Specialist to provide Level 1–2 support for corporate IT infrastructure, applications, and desktop management. You will diagnose issues, coordinate with senior staff, and ensure timely resolution to minimize downtime.

The role requires a Bachelor's degree in CS/Engineering, and hands-on knowledge across systems administration, networking, databases, or information security, plus strong problem-solving skills.

Qualifications

• Must have strong problem-solving skills and ability to diagnose technical problems.
• Experience in systems development, networking, databases or information security preferred.

Responsibilities

• Provide Level 1 & 2 help desk and technical support for corporate IT infrastructure, information systems and IT services.
• Collaborate with senior team members in day-to-day operations and maintenance of IT systems and infrastructure.
• Escalate issues beyond skill level to senior team members or vendors.
• Perform other IT functions as assigned.

Skills

Problem-solving

Systems development

Networking

Database administration

Education

Bachelor's degree in Computer Science/Engineering

Job description

JOB SUMMARY:

Responsible in providing help desk and technical support for the corporate IT infrastructure, information systems and desktop management.

DUTIES AND RESPONSIBILITIES:

• Provide Level 1 & 2 help desk and technical support for corporate end-users on IT infrastructure, information systems and IT services. Level 1 includes basic desktop troubleshooting, network services, device configuration, etc. Level 2 includes end-user's technical support for corporate applications and information systems.

• Works with senior team members in the day-to-day operations and maintenance of IT systems and infrastructure.

• Escalates support problems that are beyond skill level to senior team members or vendors responsible for providing the required technical support.

• Perform other IT functions as may be assigned.

EDUCATION:

Bachelor's Degree in Computer Science/Engineering, or any related fields.

EXPERIENCE:

Working knowledge and experience in any two of the following functions: systems administration, networking, databases, system development, or information security.

SKILLS:

• Problem-solving skills - diagnose technical problems and develop quick and precise solutions.

• Systems development, networking, database or systems administration.