IT Associate

Accel4u Business Solutions Inc.; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Accel4u Business Solutions Inc. in Cebu City, Philippines, is seeking an IT Support professional to handle first-level support, installation, and troubleshooting of hardware/software. The role involves documenting incidents, supporting user accounts, and maintaining IT assets.

The ideal candidate has a Bachelor’s degree in IT/CS or related fields and 1–2 years of IT support experience. Fresh graduates with relevant technical skills may also be considered.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 1–2 years of IT support experience; fresh graduates may be considered.
• Basic knowledge of Windows OS, Microsoft 365, hardware, and networking.
• Understanding of IT security, user access management, and data protection.
• Good communication and interpersonal skills.
• Willing to learn and work in a team environment.

Responsibilities

• Provide first-level technical support to users.
• Assist in installing and configuring hardware and software.
• Troubleshoot desktop, laptop, printer, network issues, and other system-related concerns.
• Respond to IT support requests and ensure issues are properly documented and resolved within appropriate timelines.
• Support user account and email setup.
• Maintain IT asset inventory and documentation.
• Assist with system updates, backups, and preventive maintenance.
• Document incidents and resolutions.
• Support IT projects and administrative tasks as assigned.
• Follow company IT security policies and procedures.

Skills

Windows OS basics

Microsoft 365

Networking basics

Communication skills

Team player

Education

Bachelor’s degree in IT/CS

Job description

Job Description:

• Provide first-level technical support to users.




• Assist in installing and configuring hardware and software.




• Troubleshoot desktop, laptop, printer, network issues, and other system-related concerns.




• Respond to IT support requests and ensure issues are properly documented and resolved within appropriate timelines.




• Support user account and email setup.




• Maintain IT asset inventory and documentation.




• Assist with system updates, backups, and preventive maintenance.




• Document incidents and resolutions.




• Support IT projects and administrative tasks as assigned.




• Follow company IT security policies and procedures.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.




• At least 1–2 years of experience in IT support, technical support, helpdesk, or a related role; fresh graduates with relevant technical skills may also be considered.




• Basic knowledge of Windows OS, Microsoft 365, computer hardware, and networking.




• Basic understanding of IT security, user access management, and data protection.




• Good communication and interpersonal skills.




• Willing to learn and work in a team environment.