IT Support (Team Lead) | Makati

HRTX; Makati; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

HRTX in Makati is seeking an experienced IT Operations Lead to manage day-to-day IT operations, lead a technical team, and ensure system reliability. The role covers administering Microsoft 365, Active Directory, networks, and cloud platforms, while coordinating with departments and vendors on IT initiatives.

The position requires a bachelor's degree in IT/CS and at least five years in IT operations, including a year of supervisory experience, with strong English communication and stakeholder

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
• Minimum of five (5) years of experience in IT operations, technical support, or IT infrastructure administration.
• At least one (1) year of proven experience in supervising or leading an IT support team.
• Practical experience with Microsoft 365, Active Directory, networking, cloud technologies, and IT service management (ITSM) tools.
• Strong English communication skills, with demonstrated leadership abilities and the capability to effectively manage stakeholder relationships.

Responsibilities

• Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting service level objectives.
• Supervise and mentor the IT team by coordinating workloads, providing guidance and coaching, evaluating performance, and promoting a productive and high‑performing work environment.
• Administer and maintain IT infrastructure, including servers, networks, Microsoft 365, Active Directory, cloud platforms, endpoint devices, and security solutions to ensure system reliability, security, and business continuity.
• Work closely with internal departments, vendors, and cross‑functional teams to deliver IT initiatives, support system implementations and upgrades, and drive continuous process improvements.
• Oversee IT documentation, asset management, software licensing, and technical reporting while ensuring compliance with organizational policies, regulatory requirements, and security standards.

Skills

Leadership

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, or a closely related discipline

Tools

Microsoft 365

Active Directory

Networking

Cloud platforms

ITSM tools

Job description

Work Setup: Monday to Friday, 9:00 AM - 6:00 PM; Full Onsite
Location: Makati
Industry: Events Industry

Key Responsibilities

• Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting service level objectives.
• Supervise and mentor the IT team by coordinating workloads, providing guidance and coaching, evaluating performance, and promoting a productive and high‑performing work environment.
• Administer and maintain IT infrastructure, including servers, networks, Microsoft 365, Active Directory, cloud platforms, endpoint devices, and security solutions to ensure system reliability, security, and business continuity.
• Work closely with internal departments, vendors, and cross‑functional teams to deliver IT initiatives, support system implementations and upgrades, and drive continuous process improvements.
• Oversee IT documentation, asset management, software licensing, and technical reporting while ensuring compliance with organizational policies, regulatory requirements, and security standards.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
• Minimum of five (5) years of experience in IT operations, technical support, or IT infrastructure administration.
• At least one (1) year of proven experience in supervising or leading an IT support team.
• Practical experience with Microsoft 365, Active Directory, networking, cloud technologies, and IT service management (ITSM) tools.
• Strong English communication skills, with demonstrated leadership abilities and the capability to effectively manage stakeholder relationships.