IT Manager (Commercial / Retail Industry)

PM Consulting; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

None

Job summary

PM Consulting in the Philippines is seeking an IT Manager to oversee the organization's IT infrastructure, business systems, and technology operations. This role leads IT initiatives, manages projects, and ensures reliable, secure service delivery across on-site facilities.

You will collaborate with stakeholders, optimize system performance, enforce IT policies, and manage vendor relationships, including SAP integrations when applicable.

Qualifications

• Bachelor's degree in IT, CS, CE, or related field.
• 3–5 years in IT infrastructure, systems admin, network management, or IT operations.
• 2+ years leadership/people management.
• Experience with IT infrastructure including servers, networks, firewalls, CCTV, and business apps.
• SAP experience is an advantage.
• Strong knowledge of data privacy, info security, and compliance.

Responsibilities

• Oversee day-to-day IT operations across servers, networks, and business systems.
• Manage IT infrastructure including network gear, firewalls, CCTV, and apps.
• Ensure reliable POS connectivity and central server integration for continuity.
• Plan, implement, and support upgrades, projects, and tech initiatives.
• Monitor backups, DR processes, and cybersecurity measures to minimize downtime.
• Lead IT projects from planning to delivery within scope, time, and budget.
• Collaborate with units to align tech solutions with business needs.
• Manage vendor relationships, evaluations, and service coordination.
• Develop and enforce IT policies, procedures, and governance.

Skills

Leadership

Strategic thinking

Communication

Analytical skills

Vendor management

Problem solving

IT governance

Education

Bachelor's Degree in IT/CS/CE

Tools

Windows Server

POS systems

Firewall management

Backup software

SAP

Job description

Office location: BGC Taguig

Work setup: Full onsite

Schedule: Compressed Work Schedule, Dayshift (8am to 6pm)

Role Overview

The IT Manager is responsible for overseeing the organization's IT infrastructure, business systems, and technology operations to ensure reliable, secure, and efficient service delivery. This role leads IT initiatives, manages technology projects, oversees vendor relationships, and ensures that IT solutions effectively support business operations. The position also works closely with internal stakeholders to maintain technology standards, optimize system performance, and drive continuous improvement.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 3 to 5 years of relevant experience in IT infrastructure, systems administration, network management, and IT operations, preferably within commercial, retail, hospitality, or property management environments.
• Minimum of 2 years of leadership or people management experience.
• Experience managing IT infrastructure, including servers, network connectivity, firewalls, CCTV systems, and business-critical applications.
• Knowledge of Point-of-Sale (POS) systems, including POS server connectivity and integration, is highly preferred.
• Experience leading IT projects, system implementations, infrastructure upgrades, and technology deployments.
• Strong understanding of network administration, cybersecurity, backup and disaster recovery, and IT service management.
• Experience working with enterprise applications; SAP experience is an advantage.
• Good understanding of data privacy, information security, and regulatory compliance.
• Strong analytical, problem-solving, communication, stakeholder management, and project management skills.
• Proficient in Microsoft Office applications and other relevant IT administration tools.

Key Responsibilities

• Oversee the day-to-day operations, availability, security, and performance of the organization's IT infrastructure, servers, networks, and business systems.
• Manage and maintain IT infrastructure, including network equipment, firewalls, CCTV systems, servers, and related technologies.
• Ensure reliable connectivity between Point-of-Sale (POS) systems and central servers while maintaining system stability, security, and business continuity.
• Plan, implement, and support business applications, system upgrades, infrastructure improvements, and other technology initiatives.
• Monitor system performance, backups, disaster recovery processes, and cybersecurity measures to minimize downtime and safeguard organizational data.
• Lead IT projects from planning through implementation, ensuring timely delivery, quality execution, and adherence to project scope, timelines, and budget.
• Collaborate with business units to understand operational requirements and recommend technology solutions that improve efficiency and support business objectives.
• Manage relationships with external vendors, service providers, and technology partners, including vendor evaluation, performance monitoring, and service coordination.
• Develop, maintain, and enforce IT policies, procedures, documentation, and operational standards aligned with industry best practices.
• Ensure compliance with data privacy regulations, information security standards, and internal governance requirements.
• Provide technical leadership, troubleshooting support, and escalation management for critical IT issues affecting business operations.
• Monitor IT assets, software licensing, and technology inventory to ensure proper lifecycle management and operational readiness.
• Evaluate emerging technologies and recommend solutions that enhance operational efficiency, system reliability, and overall IT capabilities.
• Prepare regular reports on IT operations, project status, system performance, risks, and continuous improvement initiatives for management.