IT Operations Manager

Our Clients; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Our Clients is seeking an IT Manager to oversee IT operations, infrastructure, business applications, vendor management, project delivery, and data privacy initiatives. This onsite role in BGC ensures the availability, security, and performance of IT systems while supporting business needs through technology solutions.

The role includes leading IT teams, managing POS connectivity for tenants, overseeing security devices (firewalls & CCTV), coordinating ERP projects, and driving IT governance,

Qualifications

• Bachelor's degree or higher in IT/CS/CE or related field.
• 3–5 years IT management experience, ideally in large commercial centers or mall operations.
• Strong foundation in IT management, infrastructure, and security.
• Experience supporting IT operations across networks, servers, and apps.
• Experience with POS connectivity, ERP systems, firewalls, CCTV, and vendor management.
• Knowledge of SAP, Office 365, AD, and IT governance best practices.

Responsibilities

• Oversee IT infrastructure, network, security, and computing resources.
• Ensure availability, security, and reliability of IT systems and services.
• Lead business application development, maintenance, and enhancements.
• Resolve service requests per SLAs and manage IT projects within scope and budget.
• Manage vendor relationships, contracts, performance, and risk.
• Collaborate with business units to analyze requirements and deliver tech solutions.
• Oversee POS connectivity and server/network support for tenants.
• Monitor IT assets, including firewalls, CCTV, and servers; ensure data privacy compliance.
• Lead data privacy initiatives and regulatory reporting.

Skills

IT Management

Vendor Management

Data Privacy

POS Systems

ERP SAP

Office 365

Active Directory

Cybersecurity

Education

Bachelor's degree in Information Technology or related field

Tools

SAP ERP

ConnectWise

Office 365

Active Directory

Job description

Location: BGC

Work Setup: Onsite

Employment Type: Full-time

Job Overview

The IT Manager will oversee the organization's IT operations, infrastructure, business applications, vendor management, project implementation, and data privacy initiatives. This role is responsible for ensuring the availability, security, and performance of IT systems while supporting business operations through technology solutions and compliance with data privacy requirements.

Responsibilities

• Oversee the administration, maintenance, and security of the organization's IT infrastructure, network, and computing resources.
• Ensure the availability, security, and reliability of IT systems, servers, and network infrastructure.
• Manage business application development, maintenance, implementation, and system enhancements.
• Ensure service requests and technical issues are resolved within agreed service level agreements (SLAs).
• Manage vendor relationships, including vendor selection, contract coordination, performance monitoring, and risk management.
• Work closely with business units to analyze requirements and implement technology solutions.
• Manage IT projects and ensure delivery within scope, timeline, and budget.
• Oversee POS system connectivity for tenants, including server connectivity and network support.
• Manage and monitor IT infrastructure components, including firewalls, CCTV systems, servers, and network security.
• Lead data privacy initiatives, including compliance monitoring, policy implementation, employee awareness, and regulatory reporting.
• Oversee cybersecurity, IT governance, IT asset management, and documentation of IT standards, policies, and procedures.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 3-5 years of IT management experience, preferably within commercial centers or shopping mall operations.
• Strong foundation in IT management and infrastructure.
• Experience supporting IT operations, networks, servers, and business applications.
• Experience managing POS system connectivity, server environments, firewalls, and CCTV systems.
• Experience working with ERP systems; SAP experience is an advantage.
• Experience in vendor management and IT project implementation.Knowledge of business systems analysis and process improvement.
• Experience with Office 365, Active Directory, and ConnectWise is an advantage.
• Knowledge of cybersecurity, IT governance, backup and recovery, and data privacy compliance.
• Strong leadership, analytical, communication, and problem-solving skills.