IT.Infrastructure.Systems Administration.Administrator 3 months ago

ALORICA TELESERVICES, INC.; Pateros; On-site; PHP 500,000 - 800,000; Full time

Job summary

ALORICA TELESERVICES, INC. seeks a responsible server administrator to install, manage and optimize Windows and UNIX servers and related technologies.

The role includes maintaining network management systems, performing backups, and ensuring system performance aligns with IT policies. You will troubleshoot issues, implement patches, participate in disaster recovery planning and respond to service requests per SLA guidelines.

Qualifications

• Education: High School Diploma or GED required.
• Bachelor's Degree or equivalent work experience required.
• Experience: Less than 2 years; one year of related experience required; three years preferred.

Responsibilities

• Install, administer and optimize Windows and/or UNIX servers and related components.
• Support and maintain network management systems, including backups, monitoring, and troubleshooting.
• Perform server installations, upgrades, routine maintenance and patches per IT policies.
• Backups and recovery procedures; participate in business continuity and disaster recovery plans.
• Respond to service desk tickets and escalations per SLAs; coordinate with senior team members on server design and reviews.
• Manage enterprise directory services and supporting server infrastructure; assist with architecture of server projects.
• Adhere to policies and procedures; perform other duties as assigned.

Skills

Communication

Multi-tasking

On-call readiness

Education

High School Diploma or GED

Bachelor's Degree or equivalent

Tools

Citrix XenApp

DNS

DHCP

Exchange 2010

VMware ESX/ESXi

PowerShell

TMG

Job description

Job Duties Responsible for installing, administering and optimizing Windows and/or UNIX servers and components and related technologies. Support and maintain the network management system, including installations, formatting, backups, restoration, optimization of performance, monitoring, and troubleshooting of all systems.

Implement server installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures. Ensure proper installation of network management systems updates and perform data backup and recovery. Maintain standard operating procedures and documentation adhering to industry best practices.

Troubleshoot malfunctions of low to moderate complexity on Windows and/or UNIX systems. Isolate, diagnose, and resolve problems. Monitor and tune systems to achieve optimum performance levels.

Perform server backups and recovery procedures. Participate in development, testing, and implementation of business continuity and disaster recovery plans. Prioritize and respond to Service Desk tickets as appropriate; provide timely response to escalations in accordance with service level agreements (SLAs).

Manage enterprise directory services and supporting server infrastructure. Act as a project resource and work with senior team members to assist with the design and review of new server systems, applications and hardware; assist senior team members with architecting the server infrastructure required to support these projects. Coordinate and participate in key process improvements as they relate to the client/server and core infrastructure services environment.

Additional Job Duties Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. Perform other duties as assigned by management.

Qualifications EDUCATION: High School Diploma or GED - Required

Bachelor's Degree or equivalent work experience – Required Licenses or certifications – Preferred Experience

Required experience: Less than 2 years One year of related experience with current supported technologies required.

Preferred Experience Three years of related experience with current supported technologies preferred Knowledge, Skills, Abilities & Other Characteristics

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics: Ability to be on call 24 hours a day on a 7–day rotating schedule. Proficient personal computer skills including Microsoft Office.

Knowledge in one or more of the following technologies: UNIX, Windows, Citrix XenApp, DNS, DHCP, Exchange 2010, MS Clustering, Powershell, TMG, VMware ESX/ESXi/View/VMA. W2K3, W2K8, or Websense. General Job Level Knowledge, Skills, Abilities & Other Characteristics

Excellent written, verbal and interpersonal communication skills. Ability to multi-task and adapt to change. Proven track record of meeting or exceeding customer experience and financial objectives

Ability to maintain the highest level of confidentiality. Strong analytical and presentation skills. Proven track record in a metric focused environment.