Senior IT Support

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Iloilo City; On-site; PHP 600,000 - 900,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking an experienced Senior System Administrator to join our IT team in Iloilo City. You will manage enterprise infrastructure, including software, hardware, networks, servers, and endpoint security solutions.

The role requires hands-on expertise with Active Directory, Windows OS, Windows Server, and EDR/SWG tools (CrowdStrike/Netskope). You will monitor, patch, and secure systems while collaborating with internal teams and vendors to resolve complex

Qualifications

• 5–8+ years of relevant experience in System Administration or Infrastructure Management.
• Proven hands-on experience in software, hardware, network, and server administration.
• Strong experience in L1 and L2 Support.
• Strong experience with Microsoft Active Directory administration.
• Experience with Endpoint Detection & Response (EDR) solutions, preferably CrowdStrike.
• Experience with Secure Web Gateway (SWG) solutions, preferably Netskope.

Responsibilities

• Administer, maintain, and support enterprise software, hardware, network, and server infrastructure.
• Manage Active Directory including user accounts, group policies, permissions, and authentication services.
• Install, configure, monitor, and troubleshoot Windows Operating Systems and Windows Server environments.
• Deploy, manage, and support Endpoint Detection & Response (EDR) solutions, preferably CrowdStrike.
• Administer and monitor Secure Web Gateway (SWG) solutions, preferably Netskope, to ensure secure internet access and policy enforcement.
• Perform system monitoring, maintenance, upgrades, and patch management to ensure optimal system performance and security.
• Diagnose and resolve hardware, software, network, and server-related issues in a timely manner.
• Implement and maintain IT security best practices, ensuring compliance with organisational policies.
• Collaborate with internal teams and external vendors to resolve complex technical issues.
• Maintain technical documentation, system configurations, and operational procedures.

Skills

Troubleshooting

L1/L2 Support

Active Directory

Windows OS

Team collaboration

Education

Bachelor's degree in Computer Science / IT

Tools

Active Directory

Windows Server

CrowdStrike

Netskope

Windows Operating Systems

Job description

We are seeking an experienced Senior System Administrator to join our IT team. The ideal candidate will have strong hands-on expertise in managing enterprise IT infrastructure, including software, hardware, networks, servers, and endpoint security solutions. This role requires excellent technical troubleshooting skills, a proactive approach to system administration, and the ability to ensure the reliability, security, and performance of the organization's IT environment.

Key Responsibilities

• Administer, maintain, and support enterprise software, hardware, network, and server infrastructure.

• Manage and maintain Active Directory, including user accounts, group policies, permissions, and authentication services.

• Install, configure, monitor, and troubleshoot Windows Operating Systems and Windows Server environments.

• Deploy, manage, and support Endpoint Detection & Response (EDR) solutions, preferably CrowdStrike.

• Administer and monitor Secure Web Gateway (SWG) solutions, preferably Netskope, to ensure secure internet access and policy enforcement.

• Perform system monitoring, maintenance, upgrades, and patch management to ensure optimal system performance and security.

• Diagnose and resolve hardware, software, network, and server-related issues in a timely manner.

• Implement and maintain IT security best practices, ensuring compliance with organisational policies.

• Collaborate with internal teams and external vendors to resolve complex technical issues.

• Maintain technical documentation, system configurations, and operational procedures.

Required Skills & Experience

• Proven hands-on experience in software, hardware, network, and server administration.

• Strong experience in L1 and L2 Support.

• Strong experience with Microsoft Active Directory administration.

• Good knowledge of Windows Operating Systems and Windows Server environments.

• Experience with Endpoint Detection & Response (EDR) solutions, preferable CrowdStrike.

• Experience with Secure Web Gateway (SWG) solutions, preferable Netskope.

• Strong troubleshooting, analytical, and system administration skills.

• Excellent communication, interpersonal, and problem-solving abilities.

• Ability to work independently as well as collaboratively in a team environment.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Relevant certifications such as Microsoft Certified, CrowdStrike, Netskope, CompTIA Server+, Security+, or equivalent certifications are an advantage.

Experience

• 5–8+ years of relevant experience in System Administration or Infrastructure Management.