IT System Administrator

VXI Global Holdings B.V. (Philippines); Makati; On-site; PHP 420,000 - 650,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking an IT System Administrator to oversee uptime and support across critical applications. You will work with our Los Angeles HQ and Asia/Europe offices on coordinated efforts.

Responsibilities include software packaging, VDI, AD/Exchange admin, and on-call escalation for outages, with a focus on 24/7 uptime for users. Relevant experience in large, multi-location organizations is preferred.

Qualifications

• 3+ years in IT support or IT administration.
• Strong written and verbal communication skills.
• Experience in Windows-based environments and AD.
• Proven ability to document and deliver solutions.
• Experience in BPO/service providers is a plus.

Responsibilities

• Oversee system uptime and support day-to-day operations.
• Manage software packaging/deployment and VDI.
• Administer Active Directory and Office 365/Exchange.
• Coordinate with global teams during outages or escalations.
• Support on-call rotations for major incidents.

Skills

Customer service

Communication

Documentation

Networking basics

Tools

SCCM

VDI management

Active Directory

Office 365/Exchange

PAC File administration

Job description

The IT System Administrator will be responsible for overseeing the systems’ uptime from a technical support standpoint. He or she will be managing different applications that support our day-to-day operation. In some instances, there must be coordinated efforts with our technical teams in our Los Angeles headquarters, and Asia/Europe offices.

Responsibilities and Duties

• Support, maintain and manage the following applications, but not limited to the listed since it will depend on the business need to add/remove if needed.
• Software Packaging/Deployment
• VDI management
• macOS enterprise management
• Antivirus console administration
• MFA
• Exchange/O365 management
• Support the production and back-office areas, ensuring 24/7 systems uptime for all users.
• Supporting in-house Microsoft Windows, based software as well as client-based systems.
• Participation, including assuming the role of overall IT point of contact with clients on conference calls and face-to-face meetings.
• Act as escalation point of contact with occasional 24/7 on-call support for major outages and client support
• Active Directory Management & cleanup
• Internal / External Audits - Remediation actions.
• Login Scripts
• PAC File administration management & maintenance
• Software Testing for different clients.
• Be knowledgeable on new/improving tech solutions. Organizational enhancement/development and be able to provide feedback/report to upper management

Qualifications

• 3+ years’ experience as an IT professional/Engineer
• Strong customer service skills, including strong written and verbal communication skills.
• Strong documentation and solutions delivery experience.
• Experience in companies >1000 staff.
• Experience in BPO and/or service provider companies with multiple locations a

plus.

• Extensive experience in Windows-based software systems such as Active Directory, Office365/Exchange, Server, etc.
• Able to work in a fast-paced team environment.
• Use written and verbal communication skills to present department plans, feedback, goals, and activities to individuals and groups throughout the organization.
• Supporting in-house Microsoft Windows, based software as well as client-based systems.
• Basics of networking (routing and switching): Understanding the fundamentals and how is being applied at a LAN level or WAN.
• Verifiable experience in the following areas
• SCCM or Software packaging and deployment tool.
• VDI
• Active Directory management. (Users, computers, domain groups, OUs, etc.)
• Microsoft Operating systems, (windows 10, 11, server)
• Group policy management
• Project management