IT Infrastructure Operations Lead — Multi-Site & Cloud

Mary Grace Cafe

Parañaque

On-site

PHP 800,000 - 1,200,000

Full time

7 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Mary Grace Cafe seeks an IT Infrastructure Operations Supervisor to lead the IT Infrastructure Operations team, ensuring CCTV, network, Wi‑Fi, servers, and cloud hosting across Head Office, cafés, kiosks, commissary, bakery, and warehouse.

You will serve as the Level 2 escalation point for CCTV, Network/Internet/Wi‑Fi, and Server/Cloud incidents, coordinate with ISPs and vendors, and drive RCA and preventive measures to minimize downtime.

Qualifications

Bachelor's degree in IT/CS/CE required.
Minimum 3 years in IT infrastructure, network, server/cloud or CCTV/security systems.
2+ years in supervisory or team-lead role.
Experience with multi-site retail/food service environments is a plus.
Strong knowledge of LAN/WAN, VPN, DNS, and Wi‑Fi.

Responsibilities

Lead IT Infrastructure Operations team to ensure availability and performance.
Serve as Level 2 escalation for CCTV, network/Internet/Wi‑Fi, and Server/Cloud issues.
Coordinate with ISPs, CCTV vendors, server hardware and cloud providers.
Review RCA reports and drive corrective and preventive actions.
Oversee preventive maintenance for CCTV, network gear, servers, and cloud envs.
Monitor asset health and plan replacements for aging infrastructure.
Ensure CCTV recording availability and retention compliance; coordinate with Audit.
Supervise and develop IT staff including Network Engineer and Cloud/System Engineer.