It Helpdesk & Website Content - Bound to Ba, Fiji Islands

Finest Asia Resources, Inc.; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading IT solutions provider in the Philippines is seeking a skilled IT Support professional to manage helpdesk operations and website maintenance. The ideal candidate has a diploma in Information Technology with experience in IT support. Responsibilities include offering support for software and hardware issues, managing website content, and resolving technical problems efficiently. This role requires familiarity with web technologies like WordPress and solid understanding of Microsoft 365 and Windows environments.

Qualifications

• Proven experience in IT support or helpdesk operations.
• Good understanding of website maintenance and SEO basics.

Responsibilities

• Provide first-level support for IT issues.
• Manage and update website content.
• Troubleshoot and resolve technical problems.

Skills

IT support experience

Basic web technologies knowledge

Familiarity with Microsoft 365

Education

Diploma or Degree in Information Technology or related field

Tools

WordPress

HTML

CSS

Job description

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or helpdesk operations.
• Basic knowledge of web technologies (WordPress, HTML, CSS, or CMS platforms).
• Familiarity with Microsoft 365, Windows environments, and network fundamentals.
• Good understanding of website maintenance, SEO basics, and content management principles.

Responsibilities

• Provide first-level support for IT issues, assisting users with software and hardware inquiries.
• Manage and update website content, ensuring information is current and relevant.
• Troubleshoot and resolve technical problems in a timely manner.
• Assist in the setup and maintenance of IT equipment.
• Collaborate with other IT staff to improve user experience and system performance.