IT Helpdesk Support – Remote & Onsite

ML Systems Integrator Pte Ltd; Santo Niño 1st; Hybrid; PHP 1,259,000 - 1,749,000; Full time

Job summary

ML Systems Integrator Pte Ltd is seeking an IT Support Specialist to provide troubleshooting for clients’ IT infrastructure and user issues onsite or remotely. The role includes quarterly health checks, documenting findings, and escalating complex problems to senior staff.

The candidate will create and update tickets, alert management to critical situations, and monitor problems through to resolution, ensuring smooth operations for clients.

Qualifications

• Troubleshoot IT infrastructure and user issues onsite or remote or both.
• Perform quarterly health check assessments and provide workarounds/rectifications as needed.
• Escalate unresolved problems to senior level support.
• Create and update documentation and tickets in the company’s ticketing system.
• Alert management to potential critical situations and monitor problems until resolution.

Job description

ML Systems Integrator Pte Ltd is seeking an IT Support Specialist to provide troubleshooting for clients’ IT infrastructure and user issues onsite or remotely. The role includes quarterly health checks, documenting findings, and escalating complex problems to senior staff.

The candidate will create and update tickets, alert management to critical situations, and monitor problems through to resolution, ensuring smooth operations for clients.