IT Helpdesk Support

ML Systems Integrator Pte Ltd; Santo Niño 1st; Hybrid; PHP 1,259,000 - 1,749,000; Full time

Job summary

ML Systems Integrator Pte Ltd is seeking an IT Support Specialist to provide troubleshooting for clients’ IT infrastructure and user issues onsite or remotely. The role includes quarterly health checks, documenting findings, and escalating complex problems to senior staff.

The candidate will create and update tickets, alert management to critical situations, and monitor problems through to resolution, ensuring smooth operations for clients.

Qualifications

• Troubleshoot IT infrastructure and user issues onsite or remote or both.
• Perform quarterly health check assessments and provide workarounds/rectifications as needed.
• Escalate unresolved problems to senior level support.
• Create and update documentation and tickets in the company’s ticketing system.
• Alert management to potential critical situations and monitor problems until resolution.

Job description

Job Description

Working Days: Monday to Saturday, 5.5 work day week (Saturday standby WFH)

Working Hours: 0900hrs to 1800hrs / 0900hrs to 1300hrs(Sat)

Remuneration: $1,800 to $2,500

Support

• 1. Provide troubleshooting support for the client’s IT infrastructure and/or user's issues/challenges by onsite or remote or both
• 2. Provide quarterly health check assessment and work and provide workaround/rectification needed for any work after the assessment
• 3. Escalating unresolved problems to senior level support
• 4. Create and update documentation and tickets to the Company’s ticketing systems.
• 5. Alert management of potential critical situations. Monitor critical client problems untilthey are resolved