IT Helpdesk Specialist: Remote Support & Security

MCI; Angeles; On-site; PHP 223,000 - 502,000; Full time

Job summary

MCI is seeking an IT Helpdesk Specialist to join our IT support team in the Philippines. The role focuses on providing first-level technical support, resolving hardware and software issues, and guiding end-users through solutions.

You will document issues, assist with VPN connectivity, and participate in basic training for users. A technical background and strong communication are essential to ensure quality customer service.

Qualifications

• Associate’s degree in Computer Science or Information Technology or equivalent
• CompTIA A+/Network+/Server+/Security+ certifications are a plus but not required
• Proficiency in Excel, Five9, and other data processing tasks
• Demonstrated ability with basic networking and telephony
• Excellent written and oral communication skills

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Resolve hardware and software issues for desktops, laptops, printers, and applications.
• Diagnose, troubleshoot, and escalate complex issues to IT teams as needed.
• Maintain documentation of issues and resolutions; update knowledge base.
• Provide basic IT training and distribute user guides; use remote tools for off-site support.
• Assist with VPN connectivity, remote access, and deployment of hardware/software.

Skills

IT Helpdesk

Technical Support

Networking basics

Telephony

Excel

Five9

Education

Associate degree in Computer Science or IT

Tools

Five9

Job description

MCI is seeking an IT Helpdesk Specialist to join our IT support team in the Philippines. The role focuses on providing first-level technical support, resolving hardware and software issues, and guiding end-users through solutions.

You will document issues, assist with VPN connectivity, and participate in basic training for users. A technical background and strong communication are essential to ensure quality customer service.