IT Helpdesk Specialist – First‑Line Support

Freyssinet International Manila, Inc.; Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

Freyssinet International Manila, Inc. is seeking an Office Support member to handle Level 1 incidents and provide user support across Windows, Office 365, VPN, and AV tools. You will work with a team to diagnose issues, implement solutions, and escalate when needed.

The role emphasizes problem analysis, teamwork, and rigorous methodology, with opportunities to contribute to preventive maintenance and workstation deployments.

Qualifications

• First experience in user support.
• Ability to analyze a problem and define the appropriate solutions.
• Ability to interact with others and work as part of a team.
• Rigor and methodology.

Responsibilities

• Incident management on hardware (PC, monitor).
• Incident management on accessories (docking station, mouse, keyboard, etc.).
• Analysis and resolution of incidents related to client operating systems (Windows: domain, permissions).
• Analysis and resolution of incidents related to Office suite (troubleshooting and configuration).
• Analysis and resolution of incidents related to antivirus (client operation and update status verification).
• Analysis and resolution of incidents related to VPN (Zscaler).
• Assistance with video conference startup, analysis and resolution of incidents related to Teams usage.
• Assistance with installation and availability of business software on workstations.
• Assistance with installation and availability of various software on workstations.
• Assistance with mobile enrolment into company portal.
• Analysis and resolution of incidents related to Office 365 account usage.
• Analysis and resolution of incidents related to data storage.
• Analysis and resolution of incidents related to server availability.
• Analysis and resolution of incidents related to copier and printer availability

Skills

User support

Problem analysis

Teamwork

Rigor & methodology

Tools

Office Suite

ITSM (EasyVista)

Job description

Freyssinet International Manila, Inc. is seeking an Office Support member to handle Level 1 incidents and provide user support across Windows, Office 365, VPN, and AV tools. You will work with a team to diagnose issues, implement solutions, and escalate when needed.

The role emphasizes problem analysis, teamwork, and rigorous methodology, with opportunities to contribute to preventive maintenance and workstation deployments.