Helpdesk Support Engineer | 1st Line IT Support

SupportFinity™; Metro Manila; Hybrid; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Competitive salary package

HMO

Leave cash conversion

Communication allowance

Flexible work schedule

Job summary

SupportFinity™ in Metro Manila is looking for a Helpdesk Support Engineer/Technical Support Engineer L1. The role involves providing technical assistance to clients, troubleshooting issues, and collaborating with the engineering team to deliver project goals effectively.

Ideal candidates will have a Bachelor's degree in Information Technology or Computer Science, experience in technical support, and strong communication skills. The position offers a competitive salary, HMO, and opportunities for career growth.

Qualifications

• Minimum of 6 months to 2 years of relevant experience in technical support.
• Proficient in handling multiple calls and tickets daily.
• Familiarity with structured cabling is advantageous.

Responsibilities

• Provide technical assistance to client end-users and troubleshoot client issues.
• Collaborate with other team members and ensure timely project completion.
• Execute and deliver software patching and manage backups.

Skills

Technical support

English communication

Hardware troubleshooting

Networking

Microsoft 365 support

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Windows Server

Active Directory

Job description

SupportFinity™ in Metro Manila is looking for a Helpdesk Support Engineer/Technical Support Engineer L1. The role involves providing technical assistance to clients, troubleshooting issues, and collaborating with the engineering team to deliver project goals effectively.

Ideal candidates will have a Bachelor's degree in Information Technology or Computer Science, experience in technical support, and strong communication skills. The position offers a competitive salary, HMO, and opportunities for career growth.