IT Service Desk Specialist — Frontline Tech Support

ResolvGlobal Business Process Outsourcing Services; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

ResolvGlobal Business Process Outsourcing Services in Manila is seeking an experienced IT Service Desk professional to join our team. You will be the frontline for user support, providing timely technical resolutions and maintaining high levels of service for Windows and macOS environments.

Responsibilities include handling tickets via email, phone, chat and the ticketing system, password resets, MFA help, basic workstation and app troubleshooting, and escalating issues to ensure timely

Qualifications

• 2+ years experience in IT Service Desk or Help Desk environment.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with ticketing systems and remote access software.
• ITIL knowledge is advantageous.

Responsibilities

• Respond to and resolve tickets submitted via email, phone, chat and ticketing systems.
• Provide first-line technical support for hardware, software and network issues.
• Perform password resets, MFA enrollment, and basic account troubleshooting.
• Document steps and escalate issues as needed to ensure timely resolutions.

Skills

Windows OS

macOS

ITIL knowledge

Ticketing system

Remote access

MS Office

Tools

ServiceNow

Zendesk

Remote desktop

Job description

ResolvGlobal Business Process Outsourcing Services in Manila is seeking an experienced IT Service Desk professional to join our team. You will be the frontline for user support, providing timely technical resolutions and maintaining high levels of service for Windows and macOS environments.

Responsibilities include handling tickets via email, phone, chat and the ticketing system, password resets, MFA help, basic workstation and app troubleshooting, and escalating issues to ensure timely