Helpdesk Support Engineer — Microsoft 365 & VPN Specialist

E4 Software Services Pvt Ltd.; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

E4 Software Services Pvt Ltd. is seeking an IT Helpdesk Specialist in the Philippines to provide frontline support for computer-related issues. You will handle password resets, system lockouts, and Microsoft 365 administration, delivering care via phone and remote desktop sessions.

Responsibilities include documenting resolutions, guiding users through troubleshooting, and escalating when needed to ensure fast, effective service and secure connectivity.

Qualifications

• Experience providing phone and remote desktop support.
• Proficient in troubleshooting computer-related issues.
• Strong customer service and communication skills.
• Familiarity with Microsoft 365 and email apps such as Outlook.

Responsibilities

• Provide technical assistance to users via phone and remote desktop.
• Guide users through troubleshooting steps to resolve technical problems.
• Install, configure, and troubleshoot Microsoft 365 components.
• Serve as first point of contact and escalate when needed.
• Document issues and resolutions, maintain knowledge bases.

Skills

Phone support

Remote desktop support

Troubleshooting

Customer service

Documentation

Tools

Microsoft 365 admin

Azure basics

Active Directory

VPN management

Outlook issues

Job description

E4 Software Services Pvt Ltd. is seeking an IT Helpdesk Specialist in the Philippines to provide frontline support for computer-related issues. You will handle password resets, system lockouts, and Microsoft 365 administration, delivering care via phone and remote desktop sessions.

Responsibilities include documenting resolutions, guiding users through troubleshooting, and escalating when needed to ensure fast, effective service and secure connectivity.