IT Helpdesk

FILOIL GAS and ENERGY COMPANY, INC.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

FILOIL GAS and ENERGY COMPANY, INC. is seeking an IT Helpdesk Specialist to provide first-line support for hardware, software, and network issues in our Taguig office. You will manage incidents via the ticketing system, assist with onboarding, and ensure asset documentation is up to date.

Qualified candidates have a Bachelor’s in IT/CS/CE and 1–3 years in IT helpdesk. On-site availability and strong communication skills are essential to succeed in this role.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.
• 1–3 years of experience in IT helpdesk, technical support, or desktop support; fresh graduates with relevant experience may be considered.
• Knowledge of Windows, Microsoft 365, basic networking, hardware, and common business applications.
• Familiarity with ticketing systems and Active Directory is an advantage.
• Strong troubleshooting, communication, customer-service, and problem-solving skills.
• Ability to prioritize tasks, work independently, and collaborate with IT teams.
• Willingness to provide onsite support and work beyond regular hours when required.

Responsibilities

• Provide first-level technical support for hardware, software, network, and user access issues.
• Log, monitor, and resolve IT incidents and service requests through the ticketing system.
• Troubleshoot desktops, laptops, printers, Microsoft 365, connectivity, and other IT equipment.
• Assist with user onboarding/offboarding, account access, and IT equipment deployment.
• Escalate complex issues to appropriate IT teams or vendors and follow through to resolution.
• Maintain accurate IT documentation, asset records, and troubleshooting procedures.
• Ensure compliance with company IT, security, and service management policies.

Skills

Troubleshooting

Communication

Customer service

Problem solving

Windows

Microsoft 365

Basic networking

Hardware

Business applications

Education

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field

Tools

Ticketing systems

Active Directory

Job description

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and user access issues.

• Log, monitor, and resolve IT incidents and service requests through the ticketing system.

• Troubleshoot desktops, laptops, printers, Microsoft 365, connectivity, and other IT equipment.

• Assist with user onboarding/offboarding, account access, and IT equipment deployment.

• Escalate complex issues to appropriate IT teams or vendors and follow through to resolution.

• Maintain accurate IT documentation, asset records, and troubleshooting procedures.

• Ensure compliance with company IT, security, and service management policies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.

• 1–3 years of experience in IT helpdesk, technical support, or desktop support; fresh graduates with relevant experience may be considered.

• Knowledge of Windows, Microsoft 365, basic networking, hardware, and common business applications.

• Familiarity with ticketing systems and Active Directory is an advantage.

• Strong troubleshooting, communication, customer-service, and problem-solving skills.

• Ability to prioritize tasks, work independently, and collaborate with IT teams.

• Willingness to provide onsite support and work beyond regular hours when required.