IT Helpdesk Support Executive

Tasks Expert; Hinoba-an; On-site; PHP 180,000 - 300,000; Full time

Job summary

Tasks Expert is seeking a dedicated First-line IT support specialist to troubleshoot user issues, log tickets, and keep users productive. The role covers entry-to-senior levels from Junior to Specialist, with clear progression through Senior, Lead, and Expert tracks.

You will handle helpdesk ticketing, remote troubleshooting, Windows support, and documentation of solutions while escalating complex problems with detailed notes to ensure repeatable fixes and knowledge base growth.

Qualifications

• Solid IT troubleshooting fundamentals.
• Clear, patient communication.
• Comfort with ticketing tools.
• Methodical problem-solving.

Responsibilities

• Troubleshoot user issues step by step.
• Log and track tickets to resolution.
• Escalate complex issues with detail.
• Document fixes and recurring problems.

Skills

Helpdesk Ticketing

Remote Troubleshooting

Windows Support

Account Administration

Software Installation

Password & Access Management

Hardware Triage

Escalation Handling

Documentation

Tools

Ticketing tools

Remote support tools

Job description

First-line IT support — troubleshoot issues, log tickets and keep users productive.

Levels

• Junior (1+ yrs)
• Senior (3+)
• Lead (5+)
• Expert (6+)
• Specialist (7+)

Skills

• Helpdesk Ticketing
• Remote Troubleshooting
• Windows Support
• Account Administration
• Software Installation
• Password & Access Management
• Hardware Triage
• Escalation Handling
• Documentation

Responsibilities

• Troubleshoot user issues step by step
• Log and track tickets to resolution
• Escalate complex issues with detail
• Document fixes and recurring problems

Requirements

• Solid IT troubleshooting fundamentals
• Clear, patient communication
• Comfort with ticketing tools
• Methodical problem-solving