IT Helpdesk & Infrastructure Specialist

Austal Philippines Pty Limited; Balamban; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional development and training

Supportive and dynamic work culture

Career advancement opportunities

Job summary

Austal Philippines Pty Limited is seeking an IT Helpdesk/IT Support Specialist to assist the corporate IT team with systems, infrastructure, and local user support at the PSO site in Cebu. You will log requests, perform initial diagnostics, and coordinate with global IT teams to resolve issues.

Ideal candidates have 5+ years in IT service delivery, strong Office 365 and Windows skills, plus ITIL experience. Relevant Cisco/VMware/SharePoint credentials are a plus.

Qualifications

• B.S. Computer Science, Computer Engineering, Information Technology or similar degrees.
• 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
• Experience with print queue and printer setup.
• Working knowledge of Office365 administration and Microsoft Operating Systems (Windows 10, Windows Server, VMware).
• Practical knowledge of networking including TCP/IP, Cisco switching/routing, wireless networking and internet security.

Responsibilities

• Manage an IT helpdesk, logging all requests into the corporate helpdesk system.
• Provide initial fault diagnosis and triage and coordinate with Level 2/3 resources for major issues.
• Facilitate communication between the group IT team and PSO operations, including outage notices.
• Create and maintain configuration records for all IT assets on site.
• Assist in ensuring Information Security policies are communicated and enforced at the local site.

Skills

TCP/IP networking

ITIL service desk

Printer setup

Office365 administration

Windows OS administration

Networking troubleshooting

Education

B.S. Computer Science

B.S. Computer Engineering

Information Technology or equivalent

Tools

Office 365

Windows 10

Windows Server

VMware

Pronto

2 Interact

SharePoint

Microsoft SCCM

Cisco CCNA/CCNP training

MCSE

Job description

Austal Philippines Pty Limited is seeking an IT Helpdesk/IT Support Specialist to assist the corporate IT team with systems, infrastructure, and local user support at the PSO site in Cebu. You will log requests, perform initial diagnostics, and coordinate with global IT teams to resolve issues.

Ideal candidates have 5+ years in IT service delivery, strong Office 365 and Windows skills, plus ITIL experience. Relevant Cisco/VMware/SharePoint credentials are a plus.