Cebu Onsite IT Support Engineer

House of I.T.

Philippines

On-site

PHP 300,000 - 420,000

Full time

4 days ago

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Benefits offered by this job

SSS

PhilHealth

Pag-IBIG

Company Computer after shift

13th Month Pay

Medical Reimbursement

Paid Vacation Leave

Paid Sick Leave

Paid Paternity Leave

Paid Bereavement Leave

Anniversary Leave

Cash Award

Merchandise Rewards

Free Parking

Free Coffee

Medical Insurance (HMO)

Dental Reimbursement

Gym Coverage

Educational Assistance

Referral Program

Salary Loan

Learning and Development

Performance Bonus

Job summary

House of I.T in Cebu, an Australia-based IT solutions provider, seeks an I.T Support Engineer to join onsite operations. You will handle technical inquiries, diagnose issues, and support clients across Australasia, the US and Europe.

The role requires a BS in IT/CS/ICT, familiarity with ticketing systems, networking, and troubleshooting, and a willingness to work rotating shifts. Less than one year of relevant experience is acceptable.

Qualifications

Graduate in IT/CS/ICT or related field
Experience with ticketing systems, networking, troubleshooting, and technical support
Available to work onsite with rotating schedule
Less than 1 year of relevant work experience

Responsibilities

Provide email support for technical advisory and remote technical support services
Process and resolves concerns and complaints of customers on technical aspects of the product
Meet goals set for all metrics as required by the Client
Check the designated queue in Autotask to see if a ticket has been assigned to you
Update the ticket as soon as you work on it
Check pending tickets and ensure completion within the ticketing system
Document troubleshooting steps in Autotask for complete resolution