IT Field Support/Muntinlupa/Sucat/Taguig/Open for IT Fresh Grads

Strategic Networks, Inc.; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

A technology services company is looking for a Field Support Engineer to provide installation and maintenance services. Responsibilities include managing on-site technical services, troubleshooting IT issues, and communicating with clients. Ideal candidates should be IT fresh graduates with skills in hardware, software, and network troubleshooting, and must be willing to travel to various locations in Metro Manila.

Qualifications

• IT Fresh graduate with strong background in hardware, software, network troubleshooting.
• Willing to visit sites in Muntinlupa, Sucat, Makati, Taguig.
• With good communication skills.

Responsibilities

• Manage and perform on-site technical services across Assigned Regions.
• Remotely or guide installations of any client IT Shared System.
• Build and maintain knowledge pages for Field Support.
• Serve as technical focal point for IT service desk inquiries.
• Be technical focal point for IT Service Desk or Field Engineers; may require after-hours work.
• Monitor equipment, prepare purchasing requests, and write daily/monthly maintenance reports.
• Provide onsite or remote support to resolve IT issues with internal and external providers.
• Communicate with clients about incident progress, outages, and changes.
• Escalate issues not meeting service levels.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Good communication skills

Education

IT Fresh graduate

Job description

The Field Support Engineer will provide field support services, remotely or directly supervise IT maintenance activities, travel time to time to perform installations or maintenance at customer sites and assist development support as needed.

• Manage and perform on-site technical services across Assigned Regions– travel required
• Remotely or guide installations of any client IT Shared System.
• Knowledge transfer: build and maintain knowledge pages for Field Support
• Technical focal point for any question raised by IT Service Desk Support or Field Engineers during an on-site activity. This may require working outside business hours
• Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
• Provide support and troubleshooting to resolve all IT related issues locally or remotely from both internal departments and external providers, vendors or clients
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
• Escalate service issues that cannot be completed within agreed service levels

• IT Fresh graduate with strong background in hardware, software, network troubleshooting
• Willing to visit sites in Muntinlupa, Sucat, Makati, Taguig
• With good communication skills