IT Field Support / Pangasinan / 1 year IT exp

Strategic Networks, Inc.; Pangasinan; On-site; PHP 279,000 - 390,600; Part time

Job summary

A leading technology solutions provider is seeking a Field Support Engineer to manage IT maintenance activities and provide technical support to clients. Responsibilities include both on-site and remote support, equipment monitoring, and client communication. The ideal candidate will have at least 1 year of IT experience and be willing to travel within Pangasinan. This role requires flexible hours, including outside business hours as needed, with a two days a week duty schedule.

Qualifications

• At least 1 year of experience in IT.
• Willingness to perform fieldwork.
• Ability to work outside business hours when needed.

Responsibilities

• Provide on-site and remote technical services.
• Monitor equipment and prepare purchasing requests.
• Maintain communication with clients regarding incident progress.

Skills

Technical troubleshooting

Client communication

IT maintenance

Job description

The Field Support Engineer will provide field support services, remotely or directly supervise IT maintenance activities, travel time to time to perform installations or maintenance at customer sites and assist development support as needed.

• Manage and perform on-site technical services across Assigned Regions– travel required
• Remotely or guide installations of any client IT Shared System.
• Knowledge transfer: build and maintain knowledge pages for Field Support
• Technical focal point for any question raised by IT Service Desk Support or Field Engineers during an on-site activity. This may require working outside business hours
• Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
• Provide support and troubleshooting to resolve all IT related issues locally or remotely from both internal departments and external providers, vendors or clients
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
• Escalate service issues that cannot be completed within agreed service levels

Willing to do field work around Pangasinan-NCR

Residing in Binalonan or nearby areas of Pangasinan

With 1 year IT experience

Twice a week duty only