IT Field Engineer

PCWORX IT Solutions; Agusan del Sur; On-site; PHP 223,000 - 391,000; Full time

Job summary

PCWORX IT Solutions in the Philippines seeks a Field Support Technician to install, diagnose, and repair on-site IT systems for clients. You will handle basic network setups, troubleshoot hardware and software issues, and maintain devices to ensure uptime and reliability.

The role requires strong customer service, quick problem-solving, and flexibility to work after hours if needed, with a focus on communication and documentation of field activities.

Qualifications

• Graduate of IT-related course.
• At least 6 months related experience in Field Technical Works.
• Knowledgeable in basic troubleshooting and cabling.
• Average user of MS Office software.

Responsibilities

• Provide on-site support.
• Assist clients in solving complex technical issues.
• Respond to all client queries; may require after-hours work on-site as required.
• Document all relevant departmental and field activities and resolve complexities.
• Perform basic network troubleshooting and maintenance.
• Ensure client machines operate consistently with up-time of routers, servers, networks, PCs, POS and other devices.
• Troubleshoot and debug printers, POS, laptops and desktops.
• Communicate with customers in initial deployment troubleshooting and debugging of new hardware and software.
• Offer guidance and training to client personnel.
• Educate client about product operation and maintenance procedures.
• Analyze issues and prepare service reports promptly.

Skills

MS Office

Troubleshooting

Customer service

Education

Graduate of IT-related course

Job description

Duties and Responsibilities:

• Provide on-site support.

• Assist clients in solving complex technical issues.

• Respond to all client queries. may require working after hours as well as a presence on-site as required.

• Document all relevant departmental and field activities and resolve the complexities.

• Perform basic network troubleshooting and maintenance.

• Ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.

• Perform printer, POS, laptop and desktop troubleshooting and debugging.

• Communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.

• Offer guidance and training to the client personnel.

• Educate client about the product operation and maintenance procedures.

• Analyze issues and prepare service report in a timely manner.

Qualifications:

• Graduate of any IT-related course

• With at least 6 months related experience in Field Technical Works

• Knowledgeable in basic troubleshooting and cabling

• Average user of MS Office software