IT Desktop Support Specialist: Quick Troubleshooting

InfiniVAN Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Premium HMO

Shinagawa discounts

Free meal

Rewards and incentives

Training and engagement

Career advancement

Paid referral program

Job summary

InfiniVAN Inc. in Cebu City provides digital solutions and telecommunications, offering world-class connectivity and a fully redundant fiber network supported by experienced management and technical teams.

The team supports employees by resolving IT issues, onboarding, and maintaining system access and software. Candidates should be proficient in common software and hardware, with strong communication and problem-solving skills suitable for a dynamic tech environment.

Qualifications

• Knowledge of commonly used software, hardware, operating systems, and applications.
• Strong oral communication skills, with the ability to gather information from employees and explain technical concepts in simple and understandable terms.
• Strong written communication skills, with the ability to effectively assist and communicate with multiple employees.
• Good observational and problem-solving skills to identify warning signs and potential technical issues.

Responsibilities

• Resolve IT support requests and technical issues reported by employees.
• Respond to employee inquiries regarding computer systems, software, and applications.
• Gather and analyze information to diagnose and troubleshoot computer system issues.
• Modify configurations, settings, and permissions to resolve technical problems.
• Create and manage system sign-ins/accounts for new hires during the onboarding process.
• Install new software, hardware drivers, and updates as required.
• Provide employees with regular updates on the status of their service requests.
• Log all IT support services and maintain accurate and up-to-date support tickets.

Skills

Software knowledge

Hardware knowledge

Operating systems

Applications

Job description

InfiniVAN Inc. in Cebu City provides digital solutions and telecommunications, offering world-class connectivity and a fully redundant fiber network supported by experienced management and technical teams.

The team supports employees by resolving IT issues, onboarding, and maintaining system access and software. Candidates should be proficient in common software and hardware, with strong communication and problem-solving skills suitable for a dynamic tech environment.