IT Assistant

Al Abbar Aluminum Philippines, Inc.; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

Al Abbar Aluminum Philippines, Inc. is seeking an IT Support Assistant to be the first point of contact for staff, diagnosing and resolving hardware, software, and basic network issues to minimize downtime.

The ideal candidate is proactive, communicates well, and eager to learn, supporting daily IT operations and contributing to a smooth tech environment for the team in Mabalacat, Pampanga. Responsibilities include help desk duties, setting up devices, managing accounts, and assisting with

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1–3 years of IT support, helpdesk, or technical support experience.
• Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking concepts.
• Familiarity with hardware troubleshooting, printer support, and software installation.
• Understanding of LAN/WAN, TCP/IP, Wi-Fi, routers, switches, and internet connectivity.
• Experience with Microsoft Office and cloud-based collaboration tools.
• Strong problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to prioritize multiple tasks and respond promptly to requests.

Responsibilities

• Serve as the primary point of contact for internal technical support via ticket system, email, phone, or in-person.
• Troubleshoot and resolve daily hardware, software, printer, and network connectivity issues.
• Escalate complex problems to senior IT staff and track tickets to resolution.
• Manage user accounts in Active Directory / Microsoft 365 / Google Workspace.
• Set up, configure, and deploy desktops, laptops, and peripherals for staff.
• Install and maintain operating systems and company-approved software.
• Conduct routine hardware/software inventories and asset checks.
• Prepare equipment for onboarding and offboarding of staff.

Skills

Communication skills

Problem solving

Analytical skills

Customer service

Task prioritization

Education

Bachelor's degree in IT/CS/Engineering

Tools

Windows OS

Microsoft 365

Active Directory

Google Workspace

Printer support

Networking basics

Job description

About the Role

We are looking for a tech-savvy IT Support Assistant to join our growing IT department. In this role, you will be the first point of contact for internal staff seeking technical assistance. You will diagnose, troubleshoot, and resolve hardware, software, and basic network issues, ensuring minimal downtime and maintaining high levels of user satisfaction.

The ideal candidate is a proactive problem solver with strong communication skills, eager to learn new technologies and support daily IT operations.

Key Responsibilities

Technical & Help Desk Support

• Serve as the primary point of contact for internal technical support via ticket system, email, phone, or in-person.

• Troubleshoot and resolve daily hardware, software, printer, and network connectivity issues.

• Escalate complex technical problems to senior IT staff while tracking tickets to resolution.

• Perform basic user account management (creating, updating, and disabling accounts in Active Directory / Microsoft 365 / Google Workspace).

Hardware & Software Maintenance

• Set up, configure, and deploy desktop workstations, laptops, mobile devices, and peripherals for staff.

• Install, update, and maintain operating systems (Windows / macOS) and company-approved software applications.

• Conduct routine inventory audits of hardware, software licenses, and IT assets.

• Prepare tech equipment for new employee onboarding and offboarding procedures.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• At least 1-3 years of experience in IT support, helpdesk, or technical support roles.

• Knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts.

• Familiarity with computer hardware troubleshooting, printer support, and software installation.

• Understanding of LAN/WAN, TCP/IP, Wi-Fi, routers, switches, and internet connectivity.

• Experience with Microsoft Office applications and cloud-based collaboration tools.

• Strong problem-solving and analytical skills.

• Good communication and customer service skills.

• Ability to prioritize multiple tasks and respond promptly to support requests.