IT / Admin Staff

Hexagon Group of Companies; Quezon; On-site; PHP 335,000 - 614,000; Full time

Job summary

Hexagon Group of Companies is hiring an IT & System Admin Staff to ensure reliable IT operations spanning network, hardware, software and systems support for all users. The role maintains Chronos WMS, NetSuite ERP, CCTV and communications, with focus on uptime, security, and data integrity in a warehouse environment.

Responsibilities include desk-side support, vendor coordination, backup validation, access control, and IT security awareness across users; the position is based in Bulacan with an

Qualifications

• Bachelor’s in IT, Computer Science, or related field.
• 1–3 years of IT support / system administration experience.
• Experience with WMS/ERP environments; networking hardware and CCTV systems; and admin support in logistics/warehouse operations is an advantage.
• Incumbent will be assigned in Bulacan.

Responsibilities

• Monitor uptime and performance of Chrono WMS, NetSuite ERP, Biometric / HRIS timekeeping, Email and shared drives.
• Coordinate with vendors for issue escalation and system updates; support data backup routines and restore validation.
• Provide first-level troubleshooting for Workstations, laptops, printers, RF scanners, network connectivity, CCTV devices; maintain IT ticket logs.
• Maintain stable network (LAN/WLAN), structured cabling, and asset inventory for IT equipment.
• Manage user access rights in WMS, ERP, HRIS; implement password policy, antivirus, and firewall protections.
• Configure RF devices and barcode printing stations; assist inventory cycle counts and troubleshooting scan issues.
• Maintain IT SOPs, manuals, and support audits; ensure controlled versioning of digital documents.
• Maintain disaster recovery readiness and monitor IT CAPEX with Finance.

Job description

The IT & System Admin Staff ensures reliable, secure, and efficient IT operations, including network, hardware, software, and systems support for all users. The role ensures continuous uptime of critical operational technologies such as Chronos WMS, NetSuite ERP, RF Scanners, CCTV, and communications systems.

Duties And Responsibilities

Systems Administration:

• Monitor uptime and performance of: Chrono WMS, NetSuite ERP Biometric / HRIS timekeeping, Email and shared drives.
• Coordinate with vendors for issue escalation and system updates.
• Support data backup routines and restore validation.

IT Helpdesks & User Support

• Provide first-level troubleshooting for: Workstations, laptops, printers, RF scanners, handheld terminals, Network/Internet connectivity, CCTV monitoring devices.
• Maintain IT ticket log & resolution turnaround metrics.

Network & Hardware Management

• Maintain a stable network (LAN/WLAN) & structured cabling in offices and cold rooms
• Monitor wifi signal coverage in docks, picking, and staging areas
• Maintain asset inventory for all: Computers, RF Scanners, Servers / NAS
• Communications equipment

Access Control & Data Security

• Manage and monitor user access rights in WMS, ERP, HRIS and shared folders
• Implement password policy, anti-virus, firewall protections
• Conduct data privacy compliance and security awareness among users.

Support Warehouse & Operations Technology

• Configure RF devices and barcode printing stations
• Support pallet label generation and scanning compliance
• Assist Inventory Controller in WMS cycle counts and troubleshooting scan issues
• Ensure cold room IT devices withstand low-temperature conditions.

Document & QMS Compliance

• Maintain IT-related SOPs, manuals, and troubleshooting guides
• Support internal and external audits regarding IT controls
• Ensure controlled versioning of digital documents aligned with QMS.

Business Continuity & IT Improvements

• Maintain disaster recovery readiness for systems and data.
• Recommend upgrades and improvements to enhance operational efficiency
• Monitor IT CAPEX and maintenance expenses with Finance

Minimum Qualifications

• Graduate with a Bachelor’s in IT, Computer Science, or a related course
• At least 1–3 years of relevant experience in IT support / system admin
• Has experience with WMS/ERP environments; networking hardware & CCTV systems; and admin support in logistics/warehouse operations is an advantage
• The incumbent will be assigned in Bulacan