IT / Admin Staff

Hexagon Shared Services Inc; Bulacan; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hexagon Shared Services Inc. is seeking an IT & System Admin Staff in Bulacan to maintain reliable IT operations, covering network, hardware, software, and systems support for all users.

The role focuses on uptime of Chronos WMS, NetSuite ERP, RF scanners, CCTV, and communications equipment, while enforcing data security and access controls across the organization.

Qualifications

• Bachelor's degree in IT, CS or a related field.
• 1–3 years of relevant IT support or system administration experience.
• Experience with WMS/ERP environments, networking hardware & CCTV systems is a plus.
• Incumbent will be assigned in Bulacan.

Responsibilities

• Monitor uptime and performance of IT systems and networks.
• Provide first-level troubleshooting for hardware, software, and peripherals.
• Maintain asset inventory and oversee data security measures.
• Support data backups, disaster recovery readiness, and audits.

Skills

Troubleshooting

Networking

Security awareness

IT support

Education

Bachelor's degree in IT or Computer Science

Tools

Chronos WMS

NetSuite ERP

RF Scanners

CCTV systems

Job description

The IT & System Admin Staff ensures reliable, secure, and efficient IT operations including network, hardware, software, and systems support for all users. The role ensures continuous uptime of critical operational technologies such as Chronos WMS, NetSuite ERP, RF Scanners, CCTV, and communications systems.

DUTIES AND RESPONSIBILITIES

Systems Administration

• Monitor uptime and performance of: Chrono WMS, NetSuite ERP, Biometric / HRIS timekeeping, Email and shared drives.

• Coordinate with vendors for issue escalation and system updates.

• Support data backup routines and restore validation.

IT Helpdesks & User Support

• Provide first-level troubleshooting for: Workstations, laptops, printers, RF scanners, handheld terminals, Network/Internet connectivity, CCTV monitoring devices.

• Maintain IT ticket log & resolution turnaround metrics.

Network & Hardware Management

• Maintain a stable network (LAN/WLAN) & structured cabling in offices and cold rooms

• Monitor wifi signal coverage in docks, picking, and staging areas

• Maintain asset inventory for all: Computers, RF Scanners, Servers / NAS

• Communications equipment

Access Control & Data Security

• Manage and monitor user access rights in WMS, ERP, HRIS and shared folders

• Implement password policy, anti-virus, and firewall protections

• Conduct data privacy compliance and security awareness among users.

Support Warehouse & Operations Technology

• Configure RF devices and barcode printing stations

• Support pallet label generation and scanning compliance

• Assist Inventory Controller in WMS cycle counts and troubleshooting scan issues

• Ensure cold room IT devices withstand low-temperature conditions.

Document & QMS Compliance

• Maintain IT-related SOPs, manuals, and troubleshooting guides

• Support internal and external audits regarding IT controls

• Ensure controlled versioning of digital documents aligned with QMS.

Business Continuity & IT Improvements

• Maintain disaster recovery readiness for systems and data.

• Recommend upgrades and improvements to enhance operational efficiency

• Monitor IT CAPEX and maintenance expenses with Finance.

MINIMUM QUALIFICATIONS

• Graduate with a Bachelor's in IT, Computer Science, or a related course

• At least 1–3 years of relevant experience in IT support/system administration

• Experience with WMS/ERP environments, networking hardware & CCTV systems, and admin support in logistics/warehouse operations is an advantage

• The incumbent will be assigned in Bulacan