IT Supervisor

Private Advertiser; Olongapo; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Private Advertiser in Subic, Zambales seeks an IT Operations Manager to lead and elevate IT services. You will oversee servers, networks, and systems, drive policy development, and manage escalations from the help desk with a focus on uptime and security.

The role requires a Bachelor’s degree in IT or Computer Engineering, 5+ years in IT operations including leadership, and strong English communication. Expect collaboration with vendors, budget oversight, and occasional night shifts in a dynamic

Qualifications

• Bachelor’s degree in Information Technology, Computer Engineering, or a related discipline.
• Minimum of 5 years in IT operations, with at least 2 years in a leadership role.
• Excellent verbal and written English proficiency.
• Proven leadership, mentoring, and team inspiration abilities.
• Detail-oriented with strong time management and multitasking skills.
• Experience in budgeting for a department.
• Skilled in system installation, configuration, and analysis.
• Strong knowledge of networks, cloud computing, data protection operations, and compliance legislation.
• Advanced working knowledge of Office 365, project management tools, and Microsoft technologies.
• Willing to work a flexible schedule, including night shifts.
• Willing to be based in Subic, Zambales.

Responsibilities

• Supervise servers, networks, and computer systems to monitor performance and plan upgrades.
• Create, update, and enforce IT policies and procedures.
• Handle escalations from help desk and ensure timely resolutions.
• Coordinate with vendors to secure equipment and services.
• Direct system upgrades and data migrations while safeguarding data security.
• Identify risks and implement mitigations to minimize disruptions.
• Carry out additional duties relevant to the position.

Skills

IT operations leadership

Network knowledge

Cloud computing

Data protection

Compliance knowledge

Education

Bachelor’s degree in Information Technology or Computer Engineering

Tools

Office 365

Project management tools

Microsoft technologies

Job description

Key Responsibilities

• System monitoring: Supervise servers, networks, and computer systems to detect irregularities, address performance issues, and plan upgrade schedules.

• Policy development: Create, update, and enforce IT policies and procedures to maintain reliable departmental operations.

• User support management: Handle escalations from the help desk/service desk, ensuring timely and effective resolution.

• Vendor coordination: Evaluate departmental needs and collaborate with vendors to secure appropriate equipment and services.

• System upgrades: Direct upgrades and data migrations, streamline processes, safeguard stability, and maintain data security.

• Risk management: Identify potential risks and implement mitigation strategies to minimize project disruptions.

• Additional duties: Carry out other responsibilities relevant to the position.

Qualifications

• Educational background: Bachelor’s degree in Information Technology, Computer Engineering, or a related discipline.

• Professional experience: Minimum of 5 years in IT operations, with at least 2 years in a leadership role.

• Communication skills: Excellent verbal and written English proficiency.

• Leadership ability: Proven capacity to lead, mentor, and inspire teams.

• Organizational strengths: Detail‑oriented, able to manage multiple tasks, with strong time management expertise.

• Budget management: Experience in managing departmental budgets.

• Technical expertise: Skilled in system installation, configuration, and analysis.

• Knowledge areas: Strong knowledge of networks, cloud computing, data protection operations, and compliance legislation (e.g., GDPR).

• Tools proficiency: Advanced working knowledge of Office 365, project management tools, and Microsoft technologies.

• Work flexibility: Willing to work on a flexible schedule, including night shifts.

• Location requirement: Willing to be based in Subic, Zambales.