IT Account Manager

Recruitify_HR; Taguig; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

Recruitify_HR is seeking an IT Project Manager in Metro Manila to govern accounts, align IT strategies with business goals, and lead demand management for new initiatives. You will collaborate with business leaders to justify projects and manage BAU enhancements, ensuring smooth transitions into long-term IT support.

The role requires 3–5 years in IT project delivery, strong stakeholder management, and proficiency with Waterfall, Agile/Scrum, and ITIL processes.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering Technology Management, or a related field.
• 3–5 years of proven experience as an IT Project Manager, Service Delivery Lead, or IT Account Manager overseeing end-to-end IT implementations.
• Hands-on experience with project delivery frameworks, including Waterfall, Agile/Scrum, and ITIL guidelines (particularly Service Transition & Incident/Change Management).
• Proven ability to manage executive stakeholders, facilitate Steering Committee meetings, and lead cross-functional alignment.
• Demonstrated success negotiating project timelines, managing scope changes, and resolving resource conflicts between business stakeholders and technical execution teams.

Responsibilities

• Account Relationship Governance: Maintain regular, structured touchpoints with business leaders to track project health, review service SLAs, and evaluate ongoing IT satisfaction.
• IT Strategy Alignment: Collaborate with business unit stakeholders to map business goals to actionable IT roadmaps and BAU system enhancement requests.
• Demand Management & Ideation: Lead intake activities, scoping, and business case justification for new project ideas, technology enhancements, and software subscriptions.
• Resource & Priority Negotiation: Work closely with the IT Group to define priority levels for client system requests; negotiate delivery timelines and resolve resource bottlenecks.
• Financial Oversight & Budgeting: Coordinate with business units to review associated costs, budgets, and business cases for requested IT initiatives.
• Service Transition & Enhancement Evaluation: Assess BAU enhancement requests and oversee the transition of completed projects into stable, long-term IT operational support.

Skills

Stakeholder engagement

Project governance

Budgeting

Delivery frameworks

Negotiation

IT strategy alignment

Education

Bachelor’s degree in IT/CS/Engineering

Job description

Duties & Responsibilities

• Account Relationship Governance: Maintain regular, structured touchpoints with business leaders to track project health, review service SLAs, and evaluate ongoing IT satisfaction.


• IT Strategy Alignment: Collaborate with business unit stakeholders to map business goals to actionable IT roadmaps and business-as-usual (BAU) system enhancement requests.


• Demand Management & Ideation: Lead intake activities, scoping, and business case justification for new project ideas, technology enhancements, and software subscriptions.


• Resource & Priority Negotiation: Work closely with the IT Group to define priority levels for client system requests; negotiate delivery timelines and resolve resource bottlenecks.


• Financial Oversight & Budgeting: Coordinate with business units to review associated costs, budgets, and business cases for requested IT initiatives.


• Service Transition & Enhancement Evaluation: Assess BAU enhancement requests and oversee the transition of completed projects into stable, long-term IT operational support.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering Technology Management, or a related field.


• IT Project Delivery: Atleast 3-5 years of proven experience as an IT Project Manager, Service Delivery Lead, or IT Account Manager overseeing end-to-end IT implementations.


• Delivery Frameworks: Hands-on experience with project delivery frameworks, including Waterfall, Agile/Scrum, and ITIL guidelines (particularly Service Transition & Incident/Change Management).


• Stakeholder Engagement: Proven ability to manage executive stakeholders, facilitate Steering Committee meetings, and lead cross-functional alignment.


• Accountability & Negotiation: Demonstrated success negotiating project timelines, managing scope changes, and resolving resource conflicts between business stakeholders and technical execution teams.